Omar Abd El Nasser Helmy

Technical Project Manager | Technical Solutions & Partnerships LeadFull Time

• Job Details:• Managed 5+ large-scale physical security projects for government and military clients in Egypt, Ivory Coast, and Saudi Arabia. • Led network architecture, electrical schematics, and system design, reducing integration errors by 25% through compliance audits. • Secured 3+ project contracts (1.5M $) through 20+ POCs and demos. • Partnered with leading software and hardware vendors to integrate high-end products and AI-driven software, enhancing project scalability and strengthening the company's industry profile. • Acted as primary liaison between presales, engineering, and partners, accelerating project timelines by 20% through aligned technical specs and client needs. • Delivered progress reports and technical documentation to executives and clients, improving transparency and reducing follow-up inquiries by 30%. • Resolved 50+ critical technical issues across mega-projects, achieving 99% client satisfaction.

Technical Solutions LeadFull Time

• Job Details:• Oversaw a team of 2 engineers, delegating tasks for system support and maintenance, while mentoring them on advanced troubleshooting techniques. • Developed quality, maintenance, and support plans that reduced system downtime by 60% through proactive monitoring and root-cause analysis. • Created Product Manuals and Troubleshooting Guides, cutting end-user adoption time by 40%. • Conducted root-cause analysis for complex system failures, improving uptime by 30%.

Technical Support EngineerFull Time

• Job Details:• Managed the installation and configuration of high-end security systems for city-wide and border surveillance. • Ensured robust network infrastructure for seamless connectivity between security systems. • Conducted onsite and remote troubleshooting, resolving complex hardware/software issues. • Delivered technical training sessions and developed step-by-step manuals for end users.