Omar El-Noury

Work Experience

Raya Auto

Feb 2023 - Present -2 yrs, 5 months

Egypt , Giza

Job Details:●‬ L ‭ ead troubleshooting efforts and oversee maintenance and repair operations,‬ ‭collaborating closely with technicians to enhance customer satisfaction.‬ ‭●‬ ‭Handle warranty claims, assessing technical reports to validate claims within company‬ ‭warranty provisions and approving claims accordingly.‬ ‭●‬ ‭Conduct regular training sessions for the service team on new product launches, common‬ ‭issues, and repair techniques to enhance their expertise.‬ ‭●‬ ‭Manage spare parts inventory, optimizing levels to minimize obsolescence and ensure‬ ‭efficient turnover while aligning with all parts channels' requirements.‬ ‭●‬ ‭Monitor and manage stock levels, forecast necessary spare parts, and conduct market‬ ‭research for pricing updates.‬ ‭●‬ ‭Prepare service and spare parts quotations for customers, addressing warranty issues and‬ ‭customer complaints while liaising with manufacturers for resolutions.‬ ‭●‬ ‭Ensure the availability of necessary tools and equipment for efficient operations.‬ ‭●‬ ‭Maintain optimal service department operations, focusing on high customer satisfaction‬ ‭with products and services.‬ ‭●‬ ‭Conduct inspections on damaged vehicles, both in the workshop and on-site, and create‬ ‭detailed service reports with repair recommendations.‬

Meeting Point of Civilizations NGO (reg. 5555/2004)

Jan 2018 - Present -7 yrs, 6 months

Egypt , Cairo

Job Details:‭Assist with planning and coordination of programs and their activities‬ ● ‭●‬ ‭Support program growth and development as necessary‬ ‭●‬ ‭Events organization and management‬ ‭●‬ ‭Presenting and moderating various events‬ ‭●‬ ‭Document and archive the program’s meetings and events‬ ‭●‬ ‭Create and maintain program records, reports, presentations, and proposals‬ ‭●‬ ‭Overseeing the marketing and publicity efforts related to organized events‬