Omaima Makram
Customer Service Agent
Red Sea, EgyptWork Experience
Community ManagementFull Time
Elsalon.net
Feb 2021 - Aug 2021 -6 months
Egypt , Cairo
- Job Details:• Users' profiles review, • Social media accounts moderating, •Web-chat support, • Website administration, • reporting bugs/ technical issues • any other day to day tasks related to the website's community management. • working remotely
Customer Service AgentFull Time
Majorel
Sep 2019 - Oct 2021 -2 yrs, 1 month
Egypt , Cairo
- Job Details:CSR Back office agent for an English account (Uber)
Website Administrator and community SpecialistFull Time
Almouje e-store
Jul 2017 - Sep 2019 -2 yrs, 2 months
Saudi Arabia , Jeddah
- Job Details:Website admin for e-commerce website and marketing specialist — online work
Education
College Diploma in Marketing
Cairo University (CU)Jan 2019 - Jan 2020 - 1 Year
Bachelor's Degree in Business, Accounting
Sohag UniversityJan 2017
Skills
- excel
- Microsoft Office
- Microsoft Excel
- Social Media
- Reporting
- Web Chat
- Customer Support
- Typing
- Content Management
- Customer Service
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner