Oluwaseyi Afolabi

Client Service Representative

• Job Details:Update customer records, documenting customer interactions, handling customer complaints, understanding customer concerns, provide general customer support, referring customers to superiors when necessary, asking for customer feedback, checking product or service availability, answer customer inquiries, assist the sales team, develop a rapport with customers, pitch ideas for improving customer care, processing orders and returns, troubleshooting all technical issues, attend weekly staff meetings, encourage customers to complete surveys, manage large amounts of incoming calls, speaking with customers, training, communicating within the company, create customer care protocol.