Ola Omar Fadaly

Technical support at Acanac (Convergyes)

Nasr City, Cairo, Egypt

Acanac (Convergyes)

Aug 2016 - Present -8 yrs, 10 months

Egypt , Giza

Job Details:Responsible for guiding and directing customers through the different troubleshooting steps to solve technical issues regarding home internet and VOIP services.

On Air (Teleperformance)

Jan 2012 - Jul 2016 -4 yrs, 6 months

Egypt , Cairo

Job Details:Responsible for solving airlines and customer’s issues regarding internet service on the aircraft. Also, preparing reports about the internet service status on the aircraft and email them to the airline.

Samsung UK (Teleperformance)

Feb 2010 - Dec 2011 -1 yr, 10 months

Egypt , Cairo

Job Details:Responsible for guiding and directing customers through the different troubleshooting steps to solve technical issues various products of Samsung (Smart TV, Home theaters, DVD, Monitors, Projectors, and MP3).

Back office officer Full Time
Sep 2008 - Jan 2010 -1 yr, 4 months
Egypt , Cairo
- Job Details:Responsible for handling the issues of the stolen and the withdrawn cards from the ATM machines. Also, handling the issues of the wrong transactions through the accounts.
Customer Service Agent Full Time
Oct 2007 - Aug 2008 -10 months
Egypt , Cairo
- Job Details:Responsible for instructing and guiding the customers through the different bank products and process. Also, cross selling the various bank products like loans, credit cards, and various banking services.

BA in Business Administration
Ain Shams University (ASU)
Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
Maimoona
Jan 2000