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Ola Ramadan Shawky

Office Manager at Empire

Madinaty, Cairo, Egypt

Work Experience

  • Office ManagerFull Time

    Empire

    Mar 2024 - Present -1 yr, 3 months

    Egypt , Cairo

    • Administrative CoordinatorFull Time

      Remax Al Mohager

      Sep 2021 - Feb 2023 -1 yr, 5 months

      • Quality Assurance SpecialistFull Time

        Huawei

        Aug 2019 - Nov 2020 -1 yr, 3 months

        Egypt , Cairo

        • Job Details:Working as a Quality Coordinator for monitoring tasks, analyzing agency's issues to improve the company's position, reporting, enhancement coaching for the employees, raising flags and setting expectations, also, monitoring "Social Media" and online platforms reply to the customers to ensure the effectiveness, following the company's guidelines and to improve the skills.
      • Outbound customer serviceFull Time

        Huawei

        Aug 2017 - Aug 2019 -2 yrs

        Egypt , Cairo

        • Job Details:Setting surveys to evaluate the service, solving customers' issues and handling them according to the company standards.
      • Education

        • Bachelor's Degree in accounting

          Mansoura University

          Jan 2009 - Jan 2013 - 4 yr

        • ba in accounting

          Mansoura University

          Jan 2009 - Jan 2013 - 4 yr

        • High School - Thanaweya Amma

          Mansoura elthanawya banat el gdida

          Jan 2009 

        Skills

        • Organizing
        • Communication
        • Detail Oriented
        • ADAS
        • Negotiation
        • Quality Auditing
        • Handling
        • Monitoring
        • Reporting
        • Team Coaching
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        Languages

        • English

          Advanced
        • French

          Intermediate

        Training & Certifications

        • Digital Marketing

          Core Center·2019
        • HR

          Mansoura Cultural Center·2013
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