
Ola Ramadan Shawky
Office Manager at Empire
Madinaty, Cairo, EgyptWork Experience
Quality Assurance SpecialistFull Time
Huawei
Aug 2019 - Nov 2020 -1 yr, 3 months
Egypt , Cairo
- Job Details:Working as a Quality Coordinator for monitoring tasks, analyzing agency's issues to improve the company's position, reporting, enhancement coaching for the employees, raising flags and setting expectations, also, monitoring "Social Media" and online platforms reply to the customers to ensure the effectiveness, following the company's guidelines and to improve the skills.
Outbound customer serviceFull Time
Huawei
Aug 2017 - Aug 2019 -2 yrs
Egypt , Cairo
- Job Details:Setting surveys to evaluate the service, solving customers' issues and handling them according to the company standards.
Education
Bachelor's Degree in accounting
Mansoura UniversityJan 2009 - Jan 2013 - 4 yr
ba in accounting
Mansoura UniversityJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Mansoura elthanawya banat el gdidaJan 2009
Skills
- Organizing
- Communication
- Detail Oriented
- ADAS
- Negotiation
- Quality Auditing
- Handling
- Monitoring
- Reporting
- Team Coaching
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Languages
English
AdvancedFrench
Intermediate
Training & Certifications
Digital Marketing
Core Center·2019HR
Mansoura Cultural Center·2013