Ola Mohamed Samir Refaat

Operations ManagerFull Time

• Job Details:Responsibilities: Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance. Proactively identify and implement solutions to constantly improve service levels and performance. Improve operations efficiency and optimize client service delivery. Guide, rectify and lead the team to perform world class travel solutions Support in handling the operations of the business including business development and revenue management.

Online Business Product ManagerFull Time

• Job Details:- Prepare, build and follow up the updates of all contracted products of online systems. - Negotiate, contract and maintain proper service level of external supplier’s products which are connected to the different online systems. - Staff training and daily operation support. - Demonstrate B2B to new customers and provide B2B users support. • Managing all the duties of the department and employees under this department. • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. • Create buy-in for the product vision both internally and with key external partners. • Develop product pricing and positioning strategies. • Translate product strategy into detailed requirements and prototypes. • Scope and prioritize activities based on business and customer impact. • Work closely with IT team to deliver with quick time-to-market and optimal resources. • Drive product launches including working with public relations team, executives, and other product management team members. • Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed. • Act as a product evangelist to build awareness and understanding.

Operation ManagerFull Time

• Job Details:• Returned back to Sheraton Branch. • Managing the team. • Dealing with customer’s queries and complaints. • Creating PNRs using TOPAX & AMADEUS systems. Creating company & customer profile. • Guides clients to find the suitable travel plans & customizing a packages as per their needs. • Handling online Requests on our company’s official website. • Preparing financial invoices. • Offering sightseeing & Handling all the airport services as well as the limousine service. • Organizing the excursions and entertainment. • Help in visa issuance process & following up with the embassies. • Preparing promotional materials and displays. • Handling groups’ requests inside and outside Egypt. • Following up supplier’s rules, regulations, current tariffs & prices. • Keeping clients up to date with any changes in their bookings. • Selling Hajj & Umrah packages. • Attending the courses and awareness sessions that held by the suppliers. • Issuing tickets, manual tickets reissuance. • Amadeus ticket changer plus, Amadeus Itinerary & more (AIM). • Amadeus Content store, Issuing Medical insurance Policies. • All tickets arrangements, changes, Re routings, Revalidations & Refunds. • VMPD, MCO issuance via PSB online page. • Handling groups’ requests with several airlines, for the lower fare. • Amadeus TBO hotel bookings for the best online hotel deals. • Following up airline’s rules, regulations, current tariffs & prices. • Plan, describe, arrange, and sell itineraries and promotional travel incentives offered by various travel carriers. • Providing advice about visas or passports. • Keeping clients up to date with any changes in their bookings. • Be updated with the new techniques of the business tools.