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Ola Ahmed Roshdy

Customer Specialist

Cairo, Egypt

Work Experience

  • Customer SpecialistFull Time

    Teleperformance - Egypt

    Dec 2020 - Apr 2023 -2 yrs, 4 months

    • Job Details:Worked in 4 different fields from telecommunications, transporting products, flights and hotel services. Experienced as an FO agent, BO agent, chatting and emails agent.

  • Support ManagerFull Time

    Expo Services

    Feb 2018 - Jul 2020 -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:Worked as a sales repersentitve for travel agency doing reservations over the phone for 6 month! Switching to the support department and started helping customers to cancel,amend or add to their reservations! Currently i have been handling the support department all by myself and working on the disputes as well!

    • Education

    • Bachelor's Degree in Arts

      Cairo University (CU)

      Jan 2013 - Jan 2020 - 7 yr

    • High School - Thanaweya Amma

      Safia Zaghlol

      Jan 2012 

    Skills

    • Microsoft Office
    • CRM System
    • Salesforce CRM
    • Amadeus
    • Microsoft Excel

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • Italian

      Intermediate

    Training & Certifications

    • Italian language

      Italian institute·2017
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