Ola AlaaEldien Ibrahim

Regional contact center trainerFull Time

• Job Details:Coaching and Monitring sales agents across (UAE,JOR and Egypt) ERICC Telesales conversation. Product Knowledge Training live chat system ( eGain Egypt IBS, (how to create new prospect and close new sale on the system) RRR, presentation on how we can log JC on Unify system. FT ( how to read the Financial account bills to the cm and how to calculate CUD ). Onboarding (Welcome call, QMC and the required documents and how long it well takes) Full training on Unify system and LMS Full training on Call flow and Quality Protocol Create new Live chat, inbound, Al Farq and outbound script I had co coordinate with L&D and created a Handling objections scenarios (reference to all of Telesales members) Training on Sports last update and handling objections Training on how to Asking Powerful question’s and having two way conversation with Clint

OSN TV Network – Telesales Executive and Sales Coach support L&DFull Time

• Job Details:• I have trained Telesales Jordan team 2018 • I have trained Partner Members UAE 2017 • Putting plans for all the team and individual development plans • Helping to deliver the company message to the employees • Administrative tasks ,Trouble shooting ,expanding sales in a designated territory • Daily sessions to all team member and coaching them. • Putting development plans for long and short term • Challenging myself to break my previous months achievements

OSN TV Network – Customer service and RetentionFull Time

• Job Details:Achieving my monthly target 125%+ every month Team planning and training to help my colleagues to achieve their MTD Administrative tasks ,Trouble shooting ,expanding sales in a designated territory Day-to-day responsibilities for managing customer account enquiries, orders, and queries Challenging myself to break my previous months achievements