Ola Alaa El din Abdelnaeem

Complaints of National Telecom Regulatory Authority Follow up Technical specialist

Shubra, Cairo, Egypt

TEData

Apr 2015 - Aug 2017 -2 yrs, 4 months

Egypt , Cairo

Job Details:-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; -Interact and coordinate with other departments to resolve customer issues; -Escalate customer trouble issues when appropriate; -Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; -Follow up and make scheduled call backs to customers where necessary;

Tedata

Jun 2014 - Jun 2015 -1 yr

Egypt

Job Details:· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; · Interact and coordinate with other departments to resolve customer issues; · Determine further action or final completion on customer cases received; · Escalate customer trouble issues when appropriate; · Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Bachelor's Degree in Communication and electronic engineering
Cairo University (CU)
Jan 2008 - Jan 2013 - 5 yr