Basic Info

Omar Hegazy

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Guest service agent at Fairmont Heliopolis and Towers

Experience Details

Guest service agent

Customer Service/Support

Entry Level

-engage each guest as a unique individual and listen attentively to their requests
-perform accurate check-ins and check-outs of guests on daily basis
-answer the telephone in a timely and a professional manner
-responsible for a cash float throughout the entire shift and ensuring it balances correctly with the opera system
-listen to guest’s complains or concerns and resolve their issues immediately
-uses proper mail, package, and message handling procedures through out the whole hotel
-performs cashier related functions like posting charges to guest accounts, ----raising paid out's, currency exchange
-possesses a working knowledge of the reservations department. takes same day reservations and future reservations when necessary.
-knowledgable about room rates and different types of accommodations and up-selling techniques
-responsible for brand identity and providing guests with all Fairmont services through out the whole stay
-always ready to answer any questions regarding the product (marketing and sales techniques)


Company Details

Fairmont Heliopolis and Towers

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Nov 2015 to present (1 year 1 month)
Assistant marketing manager at Egytec for Marketing and consultancy services

Experience Details

Assistant marketing manager

Marketing/PR/Advertising

Experienced (Non-Manager)

providing support and marketing materials for exhibitions as required
-updating marketing database and documentations
-Writing articles and promoting materials for the company
-Execution of barter deals with magazines


Company Details

Egytec for Marketing and consultancy services

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Feb 2015 to Aug 2015 (6 months)
Sales representative at Amer Group

Experience Details

Sales representative

Sales/Retail

Entry Level

-Carry out formal presentations about the company products using videos and printed materials
-Calling clients and offering them new products (real estate)
-Develop knowledge and updates about competitors
-Establish customers' needs through explaining and demonstrating products to them.
-Compare a property with similar properties that have recently sold to determine its competitive market price.
-Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
-Visit properties to assess them before showing them to clients.
-Rent or lease properties on behalf of clients.


Company Details

Amer Group

Cairo, Egypt

501-1000 employees

Real Estate/Property Management

N/A

Jun 2014 to Nov 2014 (5 months)
Social media Specilist (intern) at Iam Cairo

Experience Details

Social media Specilist (intern)

Media/Journalism/Publishing

Entry Level

(I am Cairo) is a tourist guide magazine.I was responsible for everything related to social media (Facebook-youtube-twitter) regarding content, presentation and delivery.raising it’s audience on Facebook from 44,000 to 150,000 and creating a better potential reach for the magazine.


Company Details

Iam Cairo

Cairo, Egypt

N/A

Publishing and Printing

N/A

Jun 2013 to Sep 2013 (3 months)
Exchange participant (volunteer) at Aiesec Russia

Experience Details

Exchange participant (volunteer)

Analyst/Research

Student

I was provided an Internship working at a summer camp for children teaching english language and communication skills.

* Accomplishment: Golden Medal for making a difference


Company Details

Aiesec Russia

chelyabinsk, Russian

51-100 employees

Education

N/A

Jun 2012 to Aug 2012 (2 months)

Education

Bachelor of Masscommunication in Integrated Marketing Communications

Education Details

Bachelor of Masscommunication

Integrated Marketing Communications , Radio and television productions

Misr International University (MIU), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Misr International University (MIU)
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

BBC International School

Egypt

2009

B / Very Good / 75 - 85%

N/A

BBC International School
2009

Certifications

ICDL
Jun 2010

Certificate details

ICDL

Jun 2010

N/A

N/A

N/A

UNESCO

N/A

Certificate details

Conference and Event Management

Feb 2015

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Leadership that makes a difference

Apr 2012

N/A

N/A

N/A

Emerging Market solutions

N/A

Training and Courses

Training/Course Details

Social Psychology

Sep 2016

Udemy.com

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe IllustratorAdobe PhotoshopAdobe PremiereAppleArabicAssistant Marketing ManagerBlackBusiness DevelopmentCommunicatorConference And Event ManagementCopywritingCustomer ServiceEducationEnglishExchange ParticipantExplorationGuest Service AgentHospitalityHotelsICDLIntegrated Marketing CommunicationsJournalismLeaderLeadership That Makes A DifferenceMarketingMarketing And AdvertisingMediaMicrosoft OfficeMusicNegotiatorPersistentPhotographyPresenterProperty ManagementPublishingPublishing And PrintingRadio And Television ProductionsReadingReal EstateResearchRetailSalesSales RepresentativeSocial Media MarketingSocial Media SpecilistSocial PsychologySupportTeam LeadershipVideo Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Advanced

: Advanced

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Adobe Premiere

Adobe Premiere

: Intermediate

: High

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

video editing

video editing

: Expert

: Extreme - I love it!

:

1-3 years

Social Media Marketing

Social Media Marketing

: Advanced

: High

:

Less than 1 year

Team Leadership

Team Leadership

: Advanced

: High

:

Less than 1 year

Sales

Sales

: Advanced

: High

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Copywriting

Copywriting

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Negotiator, Presenter, Persistent

Online Presence

https://eg.linkedin.com/in/ohegazy

A possibility explorer, Legacy creator

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