Omar Amir Hegazy

Order to Cash Specialist- Supply Chain / FinanceFull Time

• Job Details:- Support Credit note for Distributors and Importers (FOC, Expiration, FX and In market discounts) on monthly basis - Regular Follow up on the actual Sales recognized- providing a weekly estimate for every month closing - Monthly DSO calculation, forecasting and communication on quarterly basis with Global treasury - Resolve any foreseen credit block with the OTC, FP&A to insure no orders are blocked from Shipping - Price list maintenance- execute price changes activities associated with reflecting price changes in Ledger - Price reviews per Quarter for each SKU per customer and communicate it accordingly with the pricing desk - Monthly sales confirmation &data check versus BPC data upload

Customer Service Sales SupportFull Time

• Job Details:• Responsible to fulfil all the administrative tasks related to manual order entry and customer master data • Manage credit/debit notes, rebates and commissions • Handle Claims initiated by the Front Office & Finance • Responsible for supporting activities related to master data & order management • Ensure on achieving SLA target per process type and meet quality requirements • Use the ticketing system\Email to register and manage all cases • Ensure on documentation updates and control • Propose process efficiency and enhancement • Follow the governance model in communication with Stakeholder • Support SSC Cairo priorities • Follow OTC corporate standards & compliance policy • Executes all tasks requested from management/stakeholders, supporting activities e.g.: training, reporting • Initiates areas for improvements in the process in scope •Arrange any activity related to the SSC if required based on the Ad hoc analysis from the management / stakeholder within the department scope “OTC” •Coordinate with other functions to achieve certain targets and fulfil business needs •Consult experts /key users in any topic related to OTC /master data process

Customer Intelligence representativeFull Time

• Job Details:¥ Supports personalization and targeting Collect and analyze information ¥ Provide a detailed understanding of the customer’s experience with the company ¥ Collect reports of customer activity Gathering information through profiling campaigns for assigned market ¥ Researching and understanding companies structures Building a relationship and achieving a high level of collaboration with BDCs ¥ Coordinating, supporting and marketing sales teams ¥ Identifying and report data quality issues that must be corrected in the source system ¥ Ensure lists consolidation throughout the profiling process ¥ Highlighting the areas within the system suffering from the most serious and/or numerous data quality issues ¥ Analyzing and mapping IT infrastructures and competitors landscapes ¥ Reporting on results at the end of every campaign ¥ Meeting required KPIs and targets