Ola Ali Abdo

Business Coordinator Full Time

• Job Details:managing to be the central to all the different business processes in the organization. The primary function of this role is to manage the flow of information between the different areas of the business. The coordinator works to break down these information silos and encourage cooperation. Maintaining the service level of the orders. Creating monthly reports.

Senior Technical Support Advisor Full Time

• Job Details:A first level of the computer technical support classification series. It is distinguished from the higher level Computer Specialist class by the latter’s more advanced and specialized responsibilities. Incumbents perform general technical support functions, including software-remote installation, assembly, configuration and maintenance of the personal mobile networks linked with Vodafone Australia. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting to the plugged equipment with Vodafone through a centralized help desk when system failures or dysfunctions occur. Duties and Responsibilities: -Basic Skill: iPhone ACME • Installing, configuring and upgrading operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational Networks. • Installing, and configuring network infrastructure and peripherals such as laptops and handsets. • Troubleshooting problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; making repairs and corrections when required. • Acting as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implementing solutions or notifying outsources providers as required. • Making hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. • Assisting in instructing a data base in the use of standard business and administrative software, including word processing, spreadsheets and database management; providing instruction or written documentation where required. • Performing other duties of a similar nature or level. Customer Care international account sr. advisor, October 2010 till present Vodafone Qatar • Joined Qatar Account as a Senior Technical Support Agent from 2009 till 2013 • Handled Task woithin the team , • Acted as the supervisor for a while, handling the team requests , doing the monthly reports • Doing Screening task to bring new waves to Qatar Account , testing their English and fluency besides their confidence . • Doing a filing system to have the screening database always available and handy . • Attended interviews for new comers to shadow and learn about the interviewer job. • Joined Fixed support team in Qatar Account , working as back office Installation Desk from October 2013 till present