OSAMA Mohammad Saleh Maaqbeh

Front Desk SupervisorFull Time

• Job Details:• Ensure outstanding customer care at all times. • Maintains a friendly, cheerful and courteous demeanour at all times. • Courteously and accurately answers Inquiries from potential guests and accepts hotel reservations. • Responds to telephone and in-person Inquiries regarding reservations, hotel information and guest concerns. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. • Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Reservation ClerkFull Time

• Job Details:• Make Reservations Assist customers with planning and booking reservations. • Provide customer service Responsibility to obtain the answer and get back to the customer when they asked about what we offer or sell. • Sell Services and Product. Sell the company's products and services to the target market

ReceptionistFull Time

• Job Details:• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. • Upon check in, registering guest and assigning rooms. Accommodate special requests whenever possible. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures. • Upon departure of guests, processing the guest check out procedures. Receiving payment from guests. Settle the guest account and give copy of the invoice. • Handling all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. • Answering all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions.