OS

OMAR SAKR

Customer Service and Sales Specialist at World Health Organization (WHO)

Cairo

Work Experience

  • Customer Service and Sales Specialist

    World Health Organization (WHO)

    Dec 2023 - Present -1 yr, 8 months

    • Job Details:Dedicated to delivering premium customer service experiences.

  • Content Reviewer

    Egyptian Red Crescent

    Aug 2022 - Jul 2023 -11 months

    Egypt

    • Job Details:Reviewed websites for content quality, checked ad content quality and accuracy, and performed quality audits.

  • Resolution Specialist

    Amazon

    Apr 2020 - Oct 2023 -3 yrs, 6 months

    • Job Details:Handled manager calls and provided professional services to Amazon Prime customers, solved and prevented ongoing customer issues, and supported other teams on resolution of executive escalations.

  • Customer Service and Sales Specialist

    Sutherland - AT&T

    Jan 2020 - Apr 2020 -3 months

    • Job Details:Delivered premium customer service experiences and handled manager calls and escalations.

    • Education

    • Bachelor's Degree in Oral and Dental Medicine and Surgery

      Ain Shams University (ASU)

      Jan 2017 - Jan 2022 - 5 yr

    Skills

    • Customer Service
    • Communication
    • Problem Solving
    • Hospitality
    • Resilience under pressure
    • Excellent communication and relation building skills

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • Turkish

      Beginner
    Share this Profile