Omar Mohamed Sagheer

Customer Care SpecialistFull Time

• Job Details:My Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers (merchants category) . Respond promptly to customer inquiries. Communicating with customers through various channels (Phone - Chat - Email). Acknowledging and resolving customer complaints, and following up to ensure resolution. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with other departments as necessary. Ensure customer satisfaction and provide professional customer support. Provide accurate, valid, and complete information by using the right methods/tools. Follow communication procedures, guidelines, and policies. and take the extra mile to engage customers. Provide feedback to other departments to help improve sales, marketing, and business processes

Customer Service AgentFull Time

Merchant Support AssociateFull Time

• Job Details:Paymob is a global Fin-Tech company that builds infrastructures for the digital economy. My role is supporting (Merchants) the user of Paymob service's POS Machines, App and Online payment gateway, Through phone calls or chat, To solve any case facing them whether it was a financial or software issue, By cooperation with other departments.