OE
OMAR EMAM
Customer Support Representative at Transcom Egypt
Giza, EgyptWork Experience
Customer Support Representative
Transcom Egypt
May 2024 - Present -11 months
Egypt
- Job Details:Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Representative
Raya CX
Feb 2024 - May 2024 -3 months
Egypt
- Job Details:Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.
Education
Bachelor's Degree in Oral and Dental Surgery
Misr University for Science and Technology (MUST)Jan 2018 - Jan 2024 - 6 yr
Skills
Languages
Arabic
BeginnerEnglish
Beginner