OE

OMAR EMAM

Customer Support Representative at Transcom Egypt

Giza, Egypt

Work Experience

  • Customer Support Representative

    Transcom Egypt

    May 2024 - Present -11 months

    Egypt

    • Job Details:Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Customer Support Representative

    Raya CX

    Feb 2024 - May 2024 -3 months

    Egypt

    • Job Details:Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.
  • Dental Assistant

    Kahla Dental Clinic

    Feb 2023 - Jun 2023 -4 months

    Egypt

    • Dental Assistant

      Tooth Fairy Clinic

      Feb 2021 - Jun 2022 -1 yr, 4 months

      Egypt

      • Education

        • Bachelor's Degree in Oral and Dental Surgery

          Misr University for Science and Technology (MUST)

          Jan 2018 - Jan 2024 - 6 yr

        Skills

        • Microsoft Excel
        • Customer Service
        • Leadership skills
        • Problem-Solving
        • Ability to multitask
        • Communication skills
        • Call management

        Languages

        • Arabic

          Beginner
        • English

          Beginner
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