OMAR KHALED AL KHALED

Customer Service SpecialistFull Time

• Job Details:Duties & Responsibilities: • Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing forms, orders, and applications requested by the customers. • Identifying, escalating priority issues, and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Following up complicated customer calls where required. • Completing call notes and call reports as necessary and updating them in the CRM. • Obtaining and evaluating all relevant data to handle complaints and inquiries. • Recording details of comments, inquiries, complaints, and actions taken. • Managing administration, communicating, and coordinating with internal departments. • Other duties as assigned.

Merchandise SpecialistFull Time

• Job Details:Duties & Responsibilities: • Follow up the account of suppliers of internal products in the industry • Evaluating, assessing proposed suppliers and creating reports • preparing flow chart of all production processes. • update vendor information; competitor and industry data; and current and discontinued catalog product information. • Follow up on all vendor agreements and mass mailings. • Create matrix for products in the inventory management program. • Develop buying plans, negotiate with vendors, and order merchandise, including travelling to fashion runway and trade shows to find and purchase the hottest fashions • Create and maintain master pricing report, manage item categories to ensure consistency and accuracy for reports. • Ensure daily system maintenance is occurring (fixing problems, custom codes, kit headers, and associations). • Create and maintain department forms and reports.

MEDIA COORDINATORFull Time

• Job Details:Duties & Responsibilities: • continuously manage and coordinate the organization’s photoshoots for Fashion & Apparel Stores. • Coordinate suitably with various departments. • Coordinate & Interact with Photographers& models.