Ola Gamal Abd Elsamiee

Cairo, Egypt
  • Customer Care
  • Microsoft Excel
  • Customer Service
  • Customer Care
  • Social Media

Work Experience

Banque Du Caire

7 yrs , 8 months

  • Audit & Quality Assurance SupervisorFull Time

    November 2019 - January 2023 • 3 yrs, 2 months

  • Quality Assurance SpecialistFull Time

    April 2017 - November 2019 • 2 yrs, 7 months

  • Customer Service Representative & Co TrainerFull Time

    April 2015 - March 2017 • 1 yr, 11 months

Telesales AgentFull Time

Premium Card

September 2014 - March 2015 • 6 months

Sales Operations CoordinatorFull Time

City Line Real Estate Development

February 2012 - April 2014 • 2 yrs, 2 months

Education

  • MBA in banking

    Arab Academy for management , banking and Financial scienceJan 2021 to Jan 2023 · 2 Years

  • Bachelor's Degree in Foreign Trade Economics

    Helwan UniversityJan 2007 to Jan 2011 · 4 Years

Skills

Tools and Fields of Expertise

  • Customer Care
  • Microsoft Excel
  • Customer Service
  • Customer Care
  • Social Media
  • Reporting
  • Digital Marketing
  • digital media
  • Microsoft Word
  • analyse data
  • Project Management

Languages

  • English

    Advanced

Training & Certifications

  • Project Management Professional

    Arab Academy for Science , Technology and Maritime Transport·2022

  • Advanced digital marketing “Nanodegree programme”

    Udacity·2021

  • LSSGB

    Six Sigma School·2020

  • Digital Marketing Diploma

    Russian Culture Center·2019
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