OI
OLA ITI
IT Technical Analyst - Hub Support Lead / Tester at Unilever
Cairo, EgyptWork Experience
Unilever
Dec 2023 - Present -1 yr, 6 months
Egypt
- Job Details:Leading the analysis and design team for databases, facilitating business discussions with diverse global teams to align on requirements and solutions by creating prototypes and detailed documentation. Managing project schedules by assigning tasks and timelines to team members via Azure DevOps, ensuring timely delivery and adherence to project milestones. Leading technical daily meetings, optimizing resource allocation to maintain efficiency and ensure project completion within budget constraints.
IT Technical Analyst - Hub Support Lead / Tester
Unilever
Jan 2021 - Present -4 yrs, 5 months
Egypt
- Job Details:Lead and support various applications (web and mobile) for finance, supply chain, and CD, ensuring seamless operations for employees globally. Conduct and lead training induction sessions for new IT joiners across all functions. Collaborate with my team to develop high-quality end-to-end applications, while tailoring a 3+1 development plan aligned with individual ambitions and business needs. Provide 1st and 2nd line support, perform root cause analysis, and propose system enhancements. Initiated development of an automation testing platform (launching Q1 2024). Implement new and customize global projects using O365 tools, connecting to back-end DBs (Azure, SQL Server, SharePoint).
Digital Transformation Specialist
Unilever
Jan 2019 - Dec 2020 -1 yr, 11 months
Egypt
- Job Details:Assisted the digital transformation manager in establishing websites for all brands across Arabia, with subsequent expansion into Egypt. Ensured that all websites comply with global standards and criteria. Monitored website functionality during campaign rollouts to ensure seamless performance.
Freelancer
Dec 2016 - Dec 2019 -3 yrs
- Job Details:Provided IT technical support services, conducting manual testing for applications and ERD designs, created DB designs on Access and implemented. Developed a Power BI daily financial report for a multi-branched company.
Education
Bachelor's Degree in Computer Engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2003 22 yr 5 Months
Skills
- Remote Support
- Team management
- SQL
- MySQL
- Oracle
- Debugging
- Problem-Solving
- Attention to detail
- Escalation handling
- Customer Relationship Management (CRM)
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Languages
Arabic
FluentEnglish
Beginner