Osama kamal ITIL Expert Certified ISO Prince two
(ITSM) IT Service Manager at Royal Commission of Jubail (Saudi Arabia)
Jubail, Saudi Arabia- Operations
- Infrastructure Management
- Service Management
- Management
- MCSE
Work Experience
(ITSM) IT Service ManagerFull Time
Royal Commission of Jubail (Saudi Arabia)
November 2018 - Present • 5 yrs, 5 months
Business Management ConsultantFull Time
Ministry Of Military of Production “Information System”
August 2018 - October 2018 • 2 months
Education
- Ain Shams University (ASU)Jan 1997 to Jan 2002 · 5 Years
BSc in Commerce, Bussiness Administration
Achievements
Key Projects and Achievements • Directed design and Implementation of network Architecture infrastructure for CFG (Cairo Financial Group) Project Windows Server 2008R2 & System Solution. • Rebuilding Network Architecture & Infrastructure System for Our main Office including all Egypt Branches. • Designing & implementing a solution & network Architecture for other branches (Mexico, Romania, USA) • Directed design, System Solution and Implementation of LAN/WAN infrastructure. (Pico Investment Project) Windows Server 2008 R2, Network Architecture. •Maintaining 99 % consistent service availability across all Branches by implementing disaster recovery, fault tolerance plans, reliable backups for all systems and connections redundancy (Business Continuity Plane). • Collaborated on several management committees including the systems applications, Network Prefect operation and security teams •Manage the Operation of system migration (Active Directory) from 2003 Standard edition to 2008R2.
Skills
Tools and Fields of Expertise
- Operations
- Infrastructure Management
- Service Management
- Management
- MCSE
- Project Management
- Systems Management
- Managing a Cross IT Life Cycle
- Project Management
- iSO 20000
- Incident Management
- Information Technology (IT)
- Project Management
- ITSM
- Change Management
- ITIL
- Prince 2 Method
- Problem Management
Languages
English
FluentArabic
Fluent
Training & Certifications
MCSE Microsoft Certified Solution Expert Cloud PlatForm
2016MCSE Microsoft Certified Solution Expert Server Infrastructure 2012
2016ITIL Expert
2015Prince2
EgyBayt·2015ITIL Expert
EGYByte·2015MCSE
IBM·2002MCSE
IBM·2002