Osama kamal ITIL Expert Certified ISO Prince two

(ITSM) IT Service Manager at Royal Commission of Jubail (Saudi Arabia)

Jubail, Saudi Arabia
  • Operations
  • Infrastructure Management
  • Service Management
  • Management
  • MCSE

Work Experience

(ITSM) IT Service ManagerFull Time

Royal Commission of Jubail (Saudi Arabia)

November 2018 - Present • 5 yrs, 5 months

Business Management ConsultantFull Time

Ministry Of Military of Production “Information System”

August 2018 - October 2018 • 2 months

Group IT ManagerFull Time

PICO International Petroleum

December 2006 - July 2018 • 11 yrs, 7 months

Deputy IT ManagerFull Time

EHAF Consulting Engineers

April 2006 - November 2006 • 7 months

Education

  • BSc in Commerce, Bussiness Administration

    Ain Shams University (ASU)Jan 1997 to Jan 2002 · 5 Years

Achievements

Key Projects and Achievements • Directed design and Implementation of network Architecture infrastructure for CFG (Cairo Financial Group) Project Windows Server 2008R2 & System Solution. • Rebuilding Network Architecture & Infrastructure System for Our main Office including all Egypt Branches. • Designing & implementing a solution & network Architecture for other branches (Mexico, Romania, USA) • Directed design, System Solution and Implementation of LAN/WAN infrastructure. (Pico Investment Project) Windows Server 2008 R2, Network Architecture. •Maintaining 99 % consistent service availability across all Branches by implementing disaster recovery, fault tolerance plans, reliable backups for all systems and connections redundancy (Business Continuity Plane). • Collaborated on several management committees including the systems applications, Network Prefect operation and security teams •Manage the Operation of system migration (Active Directory) from 2003 Standard edition to 2008R2.

Skills

Tools and Fields of Expertise

  • Operations
  • Infrastructure Management
  • Service Management
  • Management
  • MCSE
  • Project Management
  • Systems Management
  • Managing a Cross IT Life Cycle
  • Project Management
  • iSO 20000
  • Incident Management
  • Information Technology (IT)
  • Project Management
  • ITSM
  • Change Management
  • ITIL
  • Prince 2 Method
  • Problem Management

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • MCSE Microsoft Certified Solution Expert Cloud PlatForm

    2016
  • MCSE Microsoft Certified Solution Expert Server Infrastructure 2012

    2016
  • ITIL Expert

    2015
  • Prince2

    EgyBayt·2015
  • ITIL Expert

    EGYByte·2015
  • MCSE

    IBM·2002
  • MCSE

    IBM·2002
Share this Profile