Basic Info

Ohoud mohamed

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Administrative assistance at Orix leasing egypt

Experience Details

Administrative assistance

Banking

Experienced (Non-Manager)


- AM working as Admin Assistant responsible for answering all phone calls, receiving &assisting clients,
- Sending receiving couriers & reviewing shipping bills.
- Keeping records for all incoming mails and distributing it to the concern person &Filing.
- Provide general administrative and clerical support including mailing , scanning , faxing and copying to management.
- Assist in resolving any administrative problems.
- Get offers from hotels &rental cars .
- Coordination and follow up with rental cars and the company’s pool car as well.
- Track and follow up on attendance of all employees .
- Follow-up on each employee’s annual leave, sick leave.
- Redirect HR related calls or distribute correspondence to the appropriate person of the team
- Providing full Recruitment admin support to the team including phone-screening candidates, arranging for interviews, conducting occasional interviews, reporting, etc.
- Typing and setting up documents such as letters and reports
- Using office equipment such as printers, photocopiers and fax machines
- call candidates to arrange interview appointments.
- Handling medical issues.
- responsible for stationery


Company Details

Orix leasing egypt (multinational)

Cairo - Alexandria, Egypt

51-100 employees

Banking

Www.orix-egypt.com

Aug 2014 to Feb 2017 (2 years 6 months)
Customer service at Etisal international

Experience Details

Customer service

Customer Service/Support

Entry Level

Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and
providing information.
- Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining
new features
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
- Made outgoing calls and selling ADSL service &Rate planes


Company Details

Etisal international

Cairo, Egypt

N/A

Consumer Services

http://www.etisal-int.com/

Jul 2011 to Feb 2014 (2 years 7 months)

Education

commerce in business adminstration

Education Details

commerce

business adminstration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El_orman

Egypt

2006

A / Excellent / 85 -100%

N/A

El_orman
2006

Training and Courses

Training/Course Details

marketing

Nov 2009

american chamber

 Strategic Marketing and its Environment  Using Technology For Customer Relationships in a Global Environment  Target- Market Selection and Research  Customer Behavior  Product Decisions  Pricing Decisions  Distribution Decisions  Promotion Decisions

Training/Course Details

2010Basic Business Skills Acquisition (BBSA)

Jun 2010

cairo university

 Developed Language and Computer skills  Enhanced Presentation & project development skills  Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.  Office management/sponsored by intellect company -telephone usage. -travel arrangements. -scheduling meetings and arranging conferences. -customer service. -business writing.

Training/Course Details

English course

Aug 2016

Auc

Very Good

Training/Course Details

HR certificate

Oct 2016

AUC

Organizational Behavior . Recruitment and Selection Management . Compensation and Benefits Management . Employee Relation Management .

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

2010Basic Business Skills Acquisition (BBSA)Administrative AssistanceAnalyticalArabicBankingBusiness AdminstrationConsumer ServicesCustomer ServicesCustomer ServiceEnglishEnglish CourseHR CertificateHard WorkerInternetMarketingMicrosoft OfficeOrganizerOrix Leasing EgyptProblem SolverSupportSupportive

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer services

customer services

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

ohoud.fouad.7@facebo​ok.com

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