Basic Info

Ohoud mohamed

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Administrative assistance at Orix leasing egypt

Experience Details

Administrative assistance

Banking

Entry Level

responsible for answering all phone calls, receiving &assisting; clients, sending&receiving; couriers, keeping records for all incoming mails and distributing it to the concern person , follows&keeps; records of the rental cars and the company's pool car as well .Also responsible for generating leave applications from HR system &entering; it into the system all leave records.


Company Details

Orix leasing egypt (multinational)

Cairo - Alexandria, Egypt

51-100 employees

Banking

Www.orix-egypt.com

Aug 2014 to present (2 years 4 months)
Customer service representative at Wasla contact center

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

calling vodafone customers and try to sell service and product such as rate plane , ADSAL service and make survey to make sure about customer satisfaction.


Company Details

Wasla contact center

Cairo, Egypt

501-1000 employees

Consumer Services

http://wasla.com/User1/default.htm

May 2013 to Feb 2014 (9 months)
Customer service at Etisal international

Experience Details

Customer service

Customer Service/Support

Entry Level

N/A


Company Details

Etisal international

Cairo, Egypt

N/A

Consumer Services

http://www.etisal-int.com/

Jul 2011 to Mar 2013 (1 year 8 months)

Education

commerce in business adminstration

Education Details

commerce

business adminstration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El_orman

Egypt

2006

A / Excellent / 85 -100%

N/A

El_orman
2006

Training and Courses

Training/Course Details

marketing

Nov 2009

american chamber

 Strategic Marketing and its Environment  Using Technology For Customer Relationships in a Global Environment  Target- Market Selection and Research  Customer Behavior  Product Decisions  Pricing Decisions  Distribution Decisions  Promotion Decisions

Training/Course Details

2010Basic Business Skills Acquisition (BBSA)

Jun 2010

cairo university

 Developed Language and Computer skills  Enhanced Presentation & project development skills  Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.  Office management/sponsored by intellect company -telephone usage. -travel arrangements. -scheduling meetings and arranging conferences. -customer service. -business writing.

Training/Course Details

English course

Aug 2016

Auc

Very Good

Training/Course Details

HR certificate

Oct 2016

AUC

Organizational Behavior . Recruitment and Selection Management . Compensation and Benefits Management . Employee Relation Management .

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

2010Basic Business Skills Acquisition (BBSA)Administrative AssistanceAnalyticalArabicBankingBusiness AdminstrationConsumer ServicesCustomer ServicesCustomer ServiceCustomer Service RepresentativeEnglishEnglish CourseHR CertificateHard WorkerInternetMarketingMicrosoft OfficeOrganizerOrix Leasing EgyptProblem SolverSupportSupportive

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer services

customer services

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

ohoud.fouad.7@facebo​ok.com

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