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Omar Galal Zeineldeen

Quality and process improvement professional, OPI/VRI Arabic Interpreter/trainer

Maadi, Cairo, Egypt

Work Experience

  • OPI/VRI Medical interpreterPart Time

    (Anonymous)

    Nov 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:Conducting medical, personal, institutional and legal interpretation between English clients and Arabic speakers in English speaking countries across the globe.
  • Organizational Development ManagerFull Time

    Octopus outsourcing

    Mar 2022 - Present -3 yrs, 3 months

    Egypt , Alexandria

    • Job Details:• Overseeing company metrics and Processes • Managing development projects of the organization • Controlling internal and external relationship management across the company • Contribute to designing company’s strategy and milestones, resulting a KPI matrix creation • Work in alignment with all company stakeholders and management lines to achieve a controlled management system across all company processes and policies
  • Process Improvement supervisorFull Time

    Telecom Egypt

    Aug 2019 - Present -5 yrs, 10 months

    • Data Analysis ManagerFull Time

      Z2Data

      May 2018 - Jul 2019 -1 yr, 2 months

      Egypt , Cairo

      • Education

        • BA in Mass Communication

          Ain Shams University (ASU)

          Jan 2001 - Jan 2005 - 4 yr

        • High School - Thanaweya Amma

          Al Ola Modern Schools

          Jan 2000 

        Achievements

        IMS standards ISO certified 9001,24000,27000

        Skills

        • Customer Care
        • Microsoft Office
        • Data Management
        • Project Management
        • Adobe Photoshop
        • Customer Service
        • ISO 9001
        • BPO
        • Quality Assurance
        • Business Process Management

        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • French

          Beginner
        • German

          Beginner

        Training & Certifications

        • Six Sigma (yellow belt),

          Sutherland Global Services ·2011
        • COPC– contact centre excellence certificate

          Vodafone Egypt·2010
        • Coaching and development workshop

          Vodafone Egypt·2010
        • Train the Trainer Workshop

          Vodafone Egypt·2009
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