
Omar Galal Zeineldeen
Quality and process improvement professional, OPI/VRI Arabic Interpreter/trainer
Maadi, Cairo, EgyptWork Experience
OPI/VRI Medical interpreterPart Time
(Anonymous)
Nov 2022 - Present -2 yrs, 7 months
Egypt , Cairo
- Job Details:Conducting medical, personal, institutional and legal interpretation between English clients and Arabic speakers in English speaking countries across the globe.
Organizational Development ManagerFull Time
Octopus outsourcing
Mar 2022 - Present -3 yrs, 3 months
Egypt , Alexandria
- Job Details:• Overseeing company metrics and Processes • Managing development projects of the organization • Controlling internal and external relationship management across the company • Contribute to designing company’s strategy and milestones, resulting a KPI matrix creation • Work in alignment with all company stakeholders and management lines to achieve a controlled management system across all company processes and policies
Education
BA in Mass Communication
Ain Shams University (ASU)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
Al Ola Modern SchoolsJan 2000
Achievements
IMS standards ISO certified 9001,24000,27000
Skills
Languages
Arabic
FluentEnglish
FluentFrench
BeginnerGerman
Beginner
Training & Certifications
Six Sigma (yellow belt),
Sutherland Global Services ·2011COPC– contact centre excellence certificate
Vodafone Egypt·2010Coaching and development workshop
Vodafone Egypt·2010Train the Trainer Workshop
Vodafone Egypt·2009