Basic Info

Manar Mohammed

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Volunteer (volunteer) at Life Makers-صناع الحياه

Experience Details

Volunteer (volunteer)

Education/Teaching, Training/Instructor

Student

charity organization


Company Details

Life Makers-صناع الحياه

Cairo, Egypt

101-500 employees

Non-Profit Organizations

N/A

Aug 2010 to present (6 years 4 months)
Customer care agent at Axon

Experience Details

Customer care agent

Customer Service/Support

Entry Level

Survey


Company Details

Axon

Tanta, Egypt

501-1000 employees

Higher Education

N/A

Jul 2015 to Aug 2015 (1 month)
Sales Agent at Raya Contact Center

Experience Details

Sales Agent

Sales/Retail

Student

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.
Sales Representative Skills and Qualifications:
Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2015 to Jun 2015 (3 months)
Customer Service gent at Vodafone

Experience Details

Customer Service gent

Customer Service/Support

Student

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2014 to Feb 2015 (5 months)
Customer Service Agent at Elmokhtabar

Experience Details

Customer Service Agent

Customer Service/Support

Student

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Elmokhtabar

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Mar 2014 to Jul 2014 (4 months)
Sales Agent at BM Group for advertising

Experience Details

Sales Agent

Sales/Retail

Student

N/A


Company Details

BM Group for advertising

October 6 City, Egypt

N/A

Marketing and Advertising

N/A

Sep 2013 to Dec 2013 (3 months)

Achievements


I was the leader girl during the Ministry of Youth and Sports' camp in North Sinai in 2011

Education

License of Translation in Languages and Translation

Education Details

License of Translation

Languages and Translation, Literature , Writing and editing

6th october university, Egypt

C / Good / 65 - 75%

N/A

N/A

6th october university
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Kafr Elzayat Secondary School for Girls

Egypt

2011

A / Excellent / 85 -100%

N/A

Kafr Elzayat Secondary School for Girls
2011

Training and Courses

ICDL at Axon
May 2014

Training/Course Details

ICDL

May 2014

Axon

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCommunity ServiceCustomer Care AgentCustomer ServiceCustomer Service AgentCustomer Service GentEnglishFrenchGermanHandles StressHard WorkerHealthcare And Medical ServicesHigher EducationICDLInternetInternet ResearchLanguages And TranslationLeaderLiteratureMarketing And AdvertisingMicrosoft WindowsMicrosoft WordNon-Profit OrganizationsPaintingProblem SolverRaya Contact CenterReadingRetailRunningSalesSales AgentSocialSupportSwimmingTechnologyTelecommunicationsTranslationTypingVodafoneVolunteerWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Typing

Typing

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Medium

:

Less than 1 year

Translation

Translation

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Problem Solver, Social, Handles Stress

Online Presence

https://eg.linkedin.com/in/mnar-ibrahim-a7389b101https://www.facebook.com/nousha.ibrahimmanaribrahim2012@gmail.com

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