Basic Info

Noura Riad

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Relation Manager at HSBC Electronic Data Service Delivery

Experience Details

Customer Relation Manager

Banking

Manager

N/A


Company Details

HSBC Electronic Data Service Delivery (multinational)

Cairo, Egypt

101-500 employees

Banking

N/A

Oct 2010 to present (6 years 2 months)
Customer Service Reprexentative at Xceed Contact Center

Experience Details

Customer Service Reprexentative

Customer Service/Support

Experienced (Non-Manager)

I was supporting Xbox account as a Customer service representative.
I started as Level 1 , and then moved to level 2 ( This was a technical Support account ).

Then I joined Cisco account but I only stayed for a few months as after that I moved to HSBC


Company Details

Xceed Contact Center

6th october, Egypt

101-500 employees

Telecommunications

N/A

Jul 2006 to Sep 2010 (4 years 2 months)

Education

Bachelor in Mass Commuication in Journalism

Education Details

Bachelor in Mass Commuication

Journalism

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Akhbar Al-Youm Academy for Engineering, Printing and Press Technology
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Sedeek Language School

Egypt

2001

B / Very Good / 75 - 85%

N/A

El Sedeek Language School
2001

Training and Courses

Training/Course Details

Conversation courses

Sep 2005

British Council

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveBalletBankingConversation CoursesCustomer Relation ManagerCustomer ServiceCustomer Service ReprexentativeCustomer-orientedDriving CarsEnglishFashionFlexibleHSBC Electronic Data Service DeliveryHard WorkerJournalismLebanonMicrosoft ExcelMicrosoft WordShoesSocialSupportTeam PlayerTele CommunicationTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Tele communication

Tele communication

: Expert

: Extreme - I love it!

:

More than 7 years

Banking

Banking

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Social, Team Player

Online Presence

Noura El Sharawi

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