Basic Info

Nouran ElZeky

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Planning and Performance Specialist at TE Data

Experience Details

IT Planning and Performance Specialist

Project/Program Management, Quality, IT/Software Development

Experienced (Non-Manager)

Leading all IT based projects through the following objectives:
• Establishing effective and appropriate business plan to cover all IT Projects delivery within the year.
• Initiate and plan new IT projects till the issuance of project charters and high level time plans.
• Conducting a full Resources capacity system to monitor and allocating resources on all IT projects all over the year.
• Creating a portfolio Risk register and portfolio risk mitigation plan for all IT Projects.
• Defining IT projects KPIs and monitor projects performance.
• Overseeing projects performance and producing a performance tracking sheets and reports on monthly basis based on running projects plans.
• Ensuring that agreed IT processes are followed and key outputs are produced on time.


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to present (1 year 11 months)
Trainer at YAT Learning Centers

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

ICDL, MOS, and Master Excel Trainer


Company Details

YAT Learning Centers

Cairo, Egypt

501-1000 employees

Education, Information Technology Services

N/A

Jun 2015 to present (1 year 6 months)
Soft Skills TRainer (volunteer) at INJAZ Egypt

Experience Details

Soft Skills TRainer (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Soft Skills Trainer


Company Details

INJAZ Egypt

Cairo, Egypt

51-100 employees

Education

N/A

Mar 2016 to Mar 2016 (1 month)
Direct Service and Support Rep. at TE Data

Experience Details

Direct Service and Support Rep.

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

TE Data

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

May 2010 to Jan 2015 (4 years 8 months)
Second Level Support– Outbound Team at TE Data

Experience Details

Second Level Support– Outbound Team

Customer Service/Support

Experienced (Non-Manager)

Handle the cases escalated by the call center and solve ADSL connectivity problems and all problems related to the value added services TE Data offers to its customers.


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2010 to May 2010 (4 months)
Microsoft Office Trainer at Arab Academy for Science and Technology

Experience Details

Microsoft Office Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Microsoft Office Trainer


Company Details

Arab Academy for Science and Technology

Cairo, Egypt

More than 1000 employees

Education

N/A

Oct 2009 to Feb 2010 (4 months)
Second Level Support– Inbound Team at TE Data

Experience Details

Second Level Support– Inbound Team

Customer Service/Support

Experienced (Non-Manager)

Handle the mail and domain queue and the option pack calls and all the calls related to the value added services TE Data offers to its customers.


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2008 to Jan 2010 (1 year 2 months)
Technical call Center Representative TE DATA at TE Data

Experience Details

Technical call Center Representative TE DATA

Customer Service/Support

Entry Level

Handle customer calls and solve ADSL connectivity problems through 19777


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2007 to Nov 2008 (1 year 2 months)
Computer Instructor at Training House Center

Experience Details

Computer Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching Courses [ICDL , Network +, Microsoft Office Specialist(MOS), Linux
Networking & System Administration, Photoshop]


Company Details

Training House Center

Alexandria, Egypt

11-50 employees

Education

N/A

Aug 2006 to Sep 2007 (1 year 1 month)

Education

College Diploma in Nuclear Engineering

Education Details

College Diploma

Nuclear Engineering

Alexandria University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University
2003 - 2005
Bsc in Nuclear Engineering

Education Details

Bsc

Nuclear Engineering

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khawla Bint Hakaim Secondry School-Salalah

Oman

1998

A / Excellent / 85 -100%

N/A

Khawla Bint Hakaim Secondry School-Salalah
1998

Certifications

Certificate details

ITIL Foundation V3

Jul 2016

N/A

N/A

N/A

N/A

ICDL
Feb 2007

Certificate details

ICDL

Feb 2007

N/A

N/A

N/A

N/A

CIW Associate
Jul 2004

Certificate details

CIW Associate

Jul 2004

N/A

N/A

N/A

N/A

CIW Profissional
Jan 2005

Certificate details

CIW Profissional

Jan 2005

N/A

N/A

N/A

N/A

PMD-RITI
Nov 2015

Certificate details

PMD-RITI

Nov 2015

N/A

N/A

N/A

N/A

Certificate details

MOS Word Expert

Jun 2006

N/A

N/A

N/A

N/A

MOS Excel Expert
Jul 2006

Certificate details

MOS Excel Expert

Jul 2006

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ITIL- foundation Preparation Course

Jul 2016

EgyByte

N/A

Training/Course Details

PMD “Project Management Diploma”

Nov 2015

RITI

N/A

Training/Course Details

“Microsoft Office Specialist”

Jul 2006

Compex IBM

N/A

Training/Course Details

"Network security and site management"

Jan 2005

Shooter IBM

N/A

Training/Course Details

Business Process Analysis

Apr 2015

Learning & Development Center – Telecom Egypt

N/A

Training/Course Details

Finance For Non-Financials

May 2015

Learning & Development Center – Telecom Egypt

N/A

Training/Course Details

Emotional Intelligence Workshop

Apr 2016

TE Data In house Training

N/A

Training/Course Details

Advanced Presentation Skills

Mar 2016

TE Data In house Training

N/A

Training/Course Details

Branding Yourself Workshop

Nov 2015

TE Data In house Training

N/A

Training/Course Details

Unlocking Creativity Workshop

Nov 2015

TE Data In house Training

N/A

Training/Course Details

Positive Mindset Workshop

Aug 2015

TE Data In house Training

N/A

Training/Course Details

Advanced Excel

Aug 2015

TE Data In house Training

N/A

Training/Course Details

Four Pillars of Successful Marriage

May 2015

TE Data In house Training

N/A

Training/Course Details

7 Habits Of Highly Effective People

May 2014

TE Data In house Training

N/A

Training/Course Details

Team Building Workshop

Dec 2013

TE Data In house Training

N/A

Training/Course Details

Problem Solving & Decision Making

Nov 2013

TE Data In house Training

N/A

Training/Course Details

Leadership Skills Workshop

Jun 2013

TE Data In house Training

N/A

Training/Course Details

Change Management Workshop

Nov 2012

TE Data In house Training

N/A

Training/Course Details

Career Consultation Session

Oct 2012

TE Data In house Training

N/A

Training/Course Details

Overcoming Negativity Workshop

Oct 2011

TE Data In house Training

N/A

Training/Course Details

Communication Skills Workshop

Jul 2011

TE Data In house Training

N/A

Training/Course Details

Microsoft® Project 2010 Essential Training

Mar 2016

Lynda.com

N/A

Training/Course Details

Project Management Fundamentals

Dec 2015

Lynda.com

N/A

Training/Course Details

Public Speaking Fundamentals

Nov 2015

Lynda.com

N/A

Training/Course Details

The Neuroscience of Learning

Sep 2015

Lynda.com

N/A

Training/Course Details

Presentation Fundamentals

Sep 2015

Lynda.com

N/A

Training/Course Details

Instructional Design Essentials

Sep 2015

Lynda.com

N/A

Training/Course Details

Gamification of Learning

Aug 2015

Lynda.com

N/A

Training/Course Details

Quality Customer Sevice

May 2008

IMI

N/A

Training/Course Details

Leading with Stories

May 2016

Lynda.com

N/A

Training/Course Details

Lean Six Sigma Fundamenals

May 2016

Lynda.com

N/A

Training/Course Details

Learning From Failure

May 2016

Lynda.com

N/A

Training/Course Details

Mindfulness

May 2016

Lynda.com

N/A

Training/Course Details

Customer Service over the phone

Jul 2016

Lynda.com

N/A

Training/Course Details

Decision-Making Fundamentals

Jun 2016

Lynda.com

N/A

Training/Course Details

Strategic Planning Fundamentals

Jun 2016

Lynda.com

N/A

Training/Course Details

Increase Your Influence

May 2016

Udemy.com

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

"Network Security And Site Management"7 Habits Of Highly Effective PeopleAdvanced ExcelAdvanced Presentation SkillsBranding Yourself WorkshopBusiness Process AnalysisCIW AssociateCIW ProfissionalCareer Consultation SessionChange Management WorkshopCommunication Skills WorkshopComputer InstructorCustomer ServiceCustomer Service Over The PhoneDecision-Making FundamentalsDirect Service And Support Rep.EducationEmotional Intelligence WorkshopFinance For Non-FinancialsFour Pillars Of Successful MarriageGamification Of LearningHuman DevelopmentICDLITIT Planning And Performance SpecialistITILITIL Foundation V3ITIL- Foundation Preparation CourseIncrease Your InfluenceInformation Technology ServicesInstructional Design EssentialsLeadership Skills WorkshopLeading With StoriesLean Six Sigma FundamenalsLearning From FailureMOS Excel ExpertMOS Word ExpertMicrosoft ExcelMicrosoft Office TrainerMicrosoft ProjectMicrosoft WordMicrosoft Project 2010 Essential TrainingMindfulnessNuclear EngineeringOvercoming Negativity WorkshopPMD Project Management DiplomaPMD-RITIPMPPositive Mindset WorkshopPresentation FundamentalsProblem Solving & Decision MakingProgram ManagementProjectProject ManagementProject Management FundamentalsPublic Speaking FundamentalsQuality AssuranceQuality ControlQuality Customer SeviceSecond Level Support Inbound TeamSecond Level Support Outbound TeamSoft Skills TRainerSoft Skills TrainingSoftware DevelopmentStrategic Planning FundamentalsSupportTeam Building WorkshopTechnical Call Center Representative TE DATATelecommunicationsThe Neuroscience Of LearningTrainerTrainingUnlocking Creativity WorkshopMicrosoft Office Specialist

Self-assesed Skills

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Soft Skills Training

Soft Skills Training

: Expert

: Extreme - I love it!

:

5-7 years

Human Development

Human Development

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Intermediate

: Extreme - I love it!

:

1-3 years

PMP

PMP

: Intermediate

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Intermediate

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Online Presence

    https://eg.linkedin.com/in/nouran-elzeky-mos-ciw-itil-053308a8

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