Basic Info

Nouran Elnaggar

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Internation account advisor at Vodafone international services

Experience Details

Internation account advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services (multinational)

Caito, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2012 to present (4 years 4 months)
International account backoffice agent at Vodafone international services

Experience Details

International account backoffice agent

Administration

Entry Level

I am handeling now all kind of leakages that can be added on customer accounts.
Reporting any unprofessional behaviours from any agents that are adding any un authorized credits.


Company Details

Vodafone international services (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services , Telecommunications

N/A

Mar 2016 to May 2016 (2 months)
Floorwalker at Vodafone International Service

Experience Details

Floorwalker

Customer Service/Support

Experienced (Non-Manager)

Supporting new comers with system navigation and delivering soft skills materials to ensure best customer satisfaction.
Setting goals and plans and adhering to deadlines.
Monitoring calls and delivering couching to agents.


Company Details

Vodafone International Service (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2015 to May 2015 (3 months)

Achievements


in leadershipi worked for 4 months as a performance manager In Problem Solving

Education

Bachelor's Degree in Business information system

Education Details

Bachelor's Degree

Business information system

Faculty of Commerce and Business Administration, Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Commerce and Business Administration, Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port said language

Egypt

2012

A / Excellent / 85 -100%

N/A

Port said language
2012

Training and Courses

Training/Course Details

Soft skills

May 2014

Vodafone International Services

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBusiness Information SystemConsumer ServicesCustomer ServiceCustomer-orientedEnglishFloorwalkerHandles StressHard WorkerHeartbeatInternation Account AdvisorInternational Account Backoffice AgentLeaderMicrosoft OfficeReadingSiebelSoft SkillsSupportSupportiveSurfing InternetTelecommunicationsTrainingVodafone International ServiceVodafone International ServicesWritting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

siebel

siebel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Heartbeat

Heartbeat

: Advanced

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

training

training

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Handles Stress, Supportive

Online Presence

https://www.facebook.com/?react=AQAOgaFWjspZMzbh

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