Basic Info

Nouran Moustafa

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Vodafone UK

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Giza, 6 October, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2012 to present (4 years)
Customer relations (complaints department ) at Vodafone UK

Experience Details

Customer relations (complaints department )

Customer Service/Support

Experienced (Non-Manager)

Customer relations is the highest escalation department in Vodafone UK in which we solve all of massive & tough complaints


Company Details

Vodafone UK (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

Www.vodafone.co.uk

Nov 2015 to present (1 year 1 month)
Customer Service Representative at Stream Global Service

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

N/A


Company Details

Stream Global Service (multinational)

Giza, 6 October, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2011 to Nov 2012 (1 year 1 month)
Sales (intern) at Arabya brokerage

Experience Details

Sales (intern)

Accounting/Finance

Entry Level

N/A


Company Details

Arabya brokerage

Giza, Mohandseen, Egypt

51-100 employees

Insurance

N/A

Jul 2011 to Sep 2011 (2 months)

Achievements


At Stream Global Services i was delegated more than once for team management and acting as Support Senior twice.

Education

Bachelor's Degree in languages

Education Details

Bachelor's Degree

languages

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Zewail Experimental Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Ahmed Zewail Experimental Language School
2007

Training and Courses

Training/Course Details

English Language

Jun 2010

Berlitz

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingActingAdaptiveAngels And Demons BookComplaints HandlerConsumer ServicesCustomer Relations (complaints Department )Customer ServiceCustomer Service RepresentativeCustomer-orientedDrawingEnglishEnglish LanguageFinanceFlexibleInsuranceLanguagesMicrosoft OfficePlaying MusicProblem SolverSalesSocialSpanishStream Global ServiceSupportTeam PlayerTelecommunicationsVodafone UKWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Complaints handler

Complaints handler

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Customer-oriented, Problem Solver, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.facebook.com/profile.php?id=100005631977737

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