NB
Noura Bakeer
MEA Technology Expert Labs Services Sale & Delivery Operations Leader at International Business Machines Corporation (IBM)
Cairo, EgyptWork Experience
Software Group Services Operations Leader for East, Central & North-West Africa
International Business Machines Corporation (IBM)
Mar 2013 - Mar 2023 -10 yrs
Egypt
- Job Details:Reviewed and validated contracts and pricing cases to ensure full compliance with financial metrics, internal policies and pre-approved pricing structures. Consolidated revenue forecasts and produced weekly executive dashboards highlighting delivery performance and projected profitability.
Resources & Capacity Management Leader & Labor Compliance Officer
International Business Machines Corporation (IBM)
Mar 2009 - Mar 2013 -4 yrs
Egypt
- Job Details:Designed and implemented strategic workforce and capacity planning models, aligning hiring forecasts with delivery demand and profitability targets across global service lines. Achieved 95% utilization for 500+ technical resources by optimizing staffing for global project demand.
Business Operations Professional - IBM Global Business Services (GBS)
International Business Machines Corporation (IBM)
Mar 2002 - Mar 2009 -7 yrs
Egypt
- Job Details:Led the design and implementation of a cross-functional contract tracking system, enabling effective financial analysis and early detection of variances between projected and actual performance.
MEA Technology Expert Labs Services Sale & Delivery Operations Leader
International Business Machines Corporation (IBM)
Apr 2000 - Present -25 yrs, 1 month
Egypt
- Job Details:Lead financial analysis, tracking and performance monitoring for 300+ projects across 30+ countries, driving KPI reporting and backlog optimization in collaboration with the MEA operations and delivery teams. Spearheaded high-impact transformation initiatives, enhancing three critical global processes to mitigate operational risk, strengthen compliance and streamline project delivery.
Education
Bachelor's Degree in Economics
Cairo University (CU)
Skills
- Change Management
- Problem Solving
- Adaptability
- Strategic operations leadership
- Business Transformation & Process Optimization
- cross-functional collaboration
- Financial & Risk Management
- Audit readiness & compliance oversight
- Remote & hybrid team leadership
- Multicultural Team Leadership
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Languages
Arabic
FluentEnglish
Fluent