Basic Info

Nour Mansour

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Development Trainer at Teleperformance

Experience Details

Development Trainer

Human Resources

Experienced (Non-Manager)

-Setting strategies for employee’s development for the whole company.
· Setting a process for development, assessment, and promotions according to each position/department.
· Designing assessment centers and scoring cards for our candidates.
· Designing and delivering development courses which targets our employee’s knowledge, skills and attitude, for better acting, more knowledgeable and better contributing employees and managers.
· Managing individual, departmental and mass communication with our employees through different channels; i.e. videos, Emails, official statements, billboards…etc.
· Managing the feedback systems through running surveys, compiling and analyzing results.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

www.teleperformance.com

May 2015 to present (1 year 7 months)
TRAINING COORDINATOR at Teleperformance

Experience Details

TRAINING COORDINATOR

Human Resources

Manager

· Responsible of launching an account serving a major US based money-transfer company, in terms of;
- Maintaining communication bridges with our client to provide sufficient support to our representatives.
- Receiving, rephrasing and cascading process and technical updates in different ways i.e. Group Emails, on-floor billboards, videos, briefings…etc.
- Training newly promoted Trainers on their upcoming tasks, including presentation, communication, and coaching skills.
- Running training need analysis regularly and upon receiving a request for a training initiative.
- Observing trainers in class, evaluating their performance and providing them with feedback to avoid mistakes and enhance performance.
- Responsible of the documentation process; i.e. training completion, training attendance, trainees’ satisfaction, and training effectiveness.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

www.teleperformance.com

Apr 2014 to May 2015 (1 year 1 month)
Product Trainer at Teleperformance

Experience Details

Product Trainer

Human Resources

Experienced (Non-Manager)

· Responsible of product training for a major Korean electronics manufacturer serving the UK market.
- Training new hired representatives, on the necessary soft skills and product knowledge.
Page 3
- Preparing training materials according to product updates.
- Running refreshment sessions and updates sessions for our employees if needed.
- Support operations in monitoring and coaching representatives especially in the nesting period.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Sep 2012 to Apr 2014 (1 year 7 months)
Freelance Photographer at Freelance

Experience Details

Freelance Photographer

Creative/Design/Art

Experienced (Non-Manager)

N/A


Company Details

Freelance

Cairo, Egypt

N/A

Marketing and Advertising, Entertainment

N/A

Jan 2010 to Jan 2014 (4 years)
Product Specialist at Teleperformance

Experience Details

Product Specialist

Customer Service/Support

Experienced (Non-Manager)

· Working for a major Korean electronics manufacturer serving the UK market;
- Responsible of supporting representatives with sophisticated cases they might face with customers over the phone.
- Receiving escalation calls.
- Receiving technical updates from the client and cascading it to the training department.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2011 to Sep 2012 (1 year 8 months)
Customer Service Representative at Teleperformance

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

· Working for a major Korean electronics manufacturer serving the UK market;
- Handling customer inquiries and complaints.
- Providing technical troubleshooting for different cases customers face with their products.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jun 2010 to Jan 2011 (7 months)
Event Organizer at Promo Media, Promo Sport

Experience Details

Event Organizer

Creative/Design/Art

Entry Level

-Working in different positions in various events, both of local and international scale.


Company Details

Promo Media, Promo Sport

Cairo, Egypt

51-100 employees

Entertainment

N/A

Feb 2008 to Jun 2010 (2 years 4 months)

Achievements


- Creating a new tool to develop/assess candidate's managerial skills; analysis, coaching, leadership...etc.

- Updating our process and scoring cards to reach more subjective assessments tools.

- Updating and Creating a number of the most efficient development Materials.


- Successfully launching (from the training perspective) a new financial account , meeting and over achieving client's requirements.

- Lead the training team in the account to achieve all KPIs.

- Passing the global Audit and becoming one of the pioneering sites to BEST T&D certified.


- Successfully contributing in training more than 100 new hired classes, all leading to high performing employees.


Education

Bachelor of Applied Arts in Photography & Cinematography

Education Details

Bachelor of Applied Arts

Photography & Cinematography

New Cairo Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

New Cairo Academy
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Own Heliopolis Language Schools

Egypt

2005

Not specified

N/A

Own Heliopolis Language Schools
2005
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe LightroomAdobe PhotoshopArticulate Story LineBusiness Services - OtherCreativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedCyclingDesignDevelopmentDevelopment TrainerEnglishEntertainmentEvent OrganizerFlexibleFoodFreelance PhotographerGood BooksGood MoviesHuman ResourcesLeaderMarketing And AdvertisingMartial ArtsMicrosoft ExcelMicrosoft VisioPhotographyPhotography & CinematographyPresenterProduct SpecialistProduct TrainerSupportTRAINING COORDINATORTeam PlayerTeleperformanceTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Photography

Photography

: Expert

: Extreme - I love it!

:

5-7 years

Articulate Story Line

Articulate Story Line

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Lightroom

Adobe Lightroom

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Visio

Microsoft Visio

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Photography

Photography

: Expert

: Extreme - I love it!

:

5-7 years

Development

Development

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Presenter, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://eg.linkedin.com/in/nour-mansour-b42418110

Like Nour`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nour's full profile and find more great talent and professionals to join your team.