Basic Info

Noha Essam

8 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Purchasing & Billing Officer at Omnicare Group Inc.

Experience Details

Senior Purchasing & Billing Officer

Medical/Healthcare

Manager

* Conducting and attending staff meetings
* Negotiating for best purchasing package.
* Maintaining accurate auditable records of all procurement process.
* Preparing Customers Sales Orders.
* Preparing Vendors Purchase Orders.
* Processing Customer’s payments and invoices.
* Preparing bi-weekly Customer’s payments reports. *
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Ensuring competent quality execution of all regular purchasing duties and administrative works.
Sourcing, selecting and negotiating for the best purchase package in terms of quality, price, terms,
deliveries and services with suppliers.
Coordinate with suppliers to ensure on-time delivery.
* Contacting various suppliers to obtain information about products and services.


Company Details

Omnicare Group Inc.

Alexandria, Egypt

11-50 employees

Medical Devices and Supplies

N/A

Sep 2014 to present (2 years 3 months)
Purchasing & Customer Service Manager at Moda Allora

Experience Details

Purchasing & Customer Service Manager

Sales/Retail

Manager

* Locate vendors of materials to determine product availability and terms of sales.
* Maintain records of goods ordered and received.
* Answer all customers’ requirements via email, telephone & live chat.
* Analyze market and delivery systems to assess present and future material availability. * Resolve vendor or contractor grievances, and claims against suppliers.
* Review, evaluate, and approve specifications for issuing and awarding bids. * Administer online purchasing systems.
* Updating and Using Relevant Knowledge.
* Staffing Organizational Units.
* Inspecting merchandise to determine value.


Company Details

Moda Allora

Canada

1-10 employees

Furniture , Retail

N/A

Sep 2011 to Dec 2014 (3 years 3 months)
Customer Service Representative at Sutherland Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

* Answering any billing inquiry.
* Solving any bills issues.
* Resolving customer complaints via Telephone.
* Greeting customers warmly and ascertaining problem or reason for calling.
* Assisting customers with placement of orders or cancelation.
* Taking payment information and other pertinent information such as addresses and phone numbers.
* Attempting to persuade customers to reconsider cancellation.
* Selling and up-selling products and services.
* Utilizing computer technology to handle high calls volumes.
* Compiling reports on overall customer satisfaction.
* Handling changes in policies or renewals.


Company Details

Sutherland Global Services (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

N/A

Dec 2010 to Dec 2011 (1 year)
Course Instructor at UC MAS Academy

Experience Details

Course Instructor

Education/Teaching, Training/Instructor

Student

* My role was to train children from the age of 4 to 8 how to use the abacus in solving mathematical problems.


Company Details

UC MAS Academy (multinational)

Egypt

101-500 employees

Education

N/A

Dec 2007 to Dec 2009 (2 years)

Education

College Diploma in Human Resources

Education Details

College Diploma

Human Resources

Notting Hill Business College, Egypt

A / Excellent / 85 -100%

N/A

N/A

Notting Hill Business College
2010 - 2011
BA in Accountig - English Section

Education Details

BA

Accountig - English Section

Beirut Arab University, Egypt

C / Good / 65 - 75%

N/A

N/A

Beirut Arab University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ecole Girard d'Alexandrie

Egypt

2005

C / Good / 65 - 75%

N/A

Ecole Girard d'Alexandrie
2005

Training and Courses

Training/Course Details

Customer Service

Oct 2010

Notthing Hill Business School

N/A

Training/Course Details

Project Management

Oct 2010

Notthing Hill Business School

N/A

Training/Course Details

Human Resources Diploma

Mar 2011

Notthing Hill College

N/A

Training/Course Details

Communication and Social Intelagence

Nov 2012

Alexandria Chamber of Shipping

N/A

This profile is fresh!
Last update 15 days ago.

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Profile Skills and Keywords

Accountig - English SectionAccountingAnalyticalArabicBusiness DevelopmentCommunication And Social IntelagenceCommunicatorCourse InstructorCustomer ServiceCustomer Service RepresentativeDrivingEducationEnglishFrenchFurnitureHard WorkerHuman ResourcesHuman Resources (HR)Human Resources DiplomaImport DocumentationInteractiveInternetMac OSMedicalMedical Devices And SuppliesMicrosoft OfficeMusicOffshoringOutsourcingProblem SolverProject ManagementPurchasing & Customer Service ManagerReadingRetailRugbySalesSenior Purchasing & Billing OfficerSupportSutherland Global ServicesTelecommunicationsTennisTrainerUC MAS AcademyWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Trainer

Trainer

: Intermediate

: Medium

:

1-3 years

Import Documentation

Import Documentation

: Beginner

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Problem Solver, Interactive

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