Basic Info

Noha Ghannam

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Home Services Technical support and Account Advisor for Etisalat Emirates Project, Small and Medium Business (SMB) at Raya Contact Center

Experience Details

Home Services Technical support and Account Advisor for Etisalat Emirates Project, Small and Medium Business (SMB)

Customer Service/Support

Experienced (Non-Manager)

# Attracts potential customers by answering service questions, suggesting information about other services.
# Maintains customer records by updating account information.
# Resolves service problems by clarifying the customer's complaint, determining the cause of the problem,
selecting and explaining the best solution to solve the problem , following up to ensure resolution.
# Recommends potential products or services to management by collecting customer information and
analyzing customer needs.


Company Details

Raya Contact Center

Maadi, Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Nov 2014 to Nov 2015 (1 year)
E-Marketing and Customer Service at Ematiel Company for Hotel Services

Experience Details

E-Marketing and Customer Service

Customer Service/Support

Entry Level

N/A


Company Details

Ematiel Company for Hotel Services

Giza, Haram, Egypt

11-50 employees

Consumer Services

N/A

Jan 2014 to Jun 2014 (5 months)

Education

Bachelor's Degree in information systems

Education Details

Bachelor's Degree

information systems, decision support system

Faculty of Computers and Information, Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Computers and Information, Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om Elabtal secondary school

Egypt

2009

A / Excellent / 85 -100%

N/A

Om Elabtal secondary school
2009

Certifications

Certificate details

9-Month Diploma, Information Technology Institute (ITI), System Development

Jul 2016

N/A

N/A

N/A

Information Technology Institute (ITI)

N/A

Training and Courses

Training/Course Details

ICDL

May 2010

Cairo University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

9-Month Diploma, Information Technology Institute (ITI), System DevelopmentADO.NETAGILE Software Developing MethodologiesASP.NetAdaptiveBusiness Intelligence DevelopingBusiness Intelligence Microsoft ToolsConsumer ServicesCustomer ServiceDatabase DesignDecision Support SystemDetails-orientedE-Marketing And Customer ServiceEnglishFlexibleHome Services Technical Support And Account Advisor For Etisalat Emirates Project, Small And Medium Business (SMB)ICDLInformation SystemsInteractiveJavaScriptMVC.netMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioOOPReadingSocialSocializingSupportSwimmingTeam PlayerUMLWeb Development

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Visual Studio

Microsoft Visual Studio

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

1-3 years

Web Development

Web Development

: Intermediate

: High

:

Less than 1 year

ASP.NET

ASP.NET

: Intermediate

: High

:

Less than 1 year

ADO.NET

ADO.NET

: Intermediate

: High

:

Less than 1 year

MVC.net

MVC.net

: Intermediate

: High

:

Less than 1 year

Business Intelligence Microsoft tools

Business Intelligence Microsoft tools

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Database Design

Database Design

: Intermediate

: Extreme - I love it!

:

Less than 1 year

OOP

OOP

: Intermediate

: High

:

Less than 1 year

UML

UML

: Intermediate

: High

:

1-3 years

AGILE software developing methodologies

AGILE software developing methodologies

: Intermediate

: Extreme - I love it!

:

Less than 1 year

javaScript

javaScript

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

ASP.Net

ASP.Net

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Business Intelligence developing

Business Intelligence developing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Flexible / Adaptive, Details-oriented, Social, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/noha-ghannam-277460113?trk=nav_responsive_tab_profile

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