Basic Info

Haya Shehata

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Public Relations at Wayak Commuinications

Experience Details

Public Relations

Marketing/PR/Advertising

Experienced (Non-Manager)

• Coming up with PR strategies.
• Building relationships with the media.
• Writing press releases and calling around whenever you’re trying to generate publicity.
• Writing reports on media coverage data.
• Overseeing content production (adverts, videos, social media).
• Arranging press conferences and events.
• Managing client relationships.
• Overseeing social media PR strategies.


Company Details

Wayak Commuinications

Cairo, Egypt

1-10 employees

Marketing and Advertising

N/A

Jan 2016 to present (11 months)
Customer Service & Marketing Coordinator at Toy World

Experience Details

Customer Service & Marketing Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

• Marketing message follow up in store.
• Follow up on filling with Admn Assistant.
• Email weekly posts to social media of malls.
• Follow on store requirements with Admin Assistant & feedback to Operations Manager till delivery.
• Stock count of giveaways release from Tags.
• Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Supervise & Assist the Demo Team in their in-store Demos and Events.
• Be continuously updated on the in-store products as well as the new products.
• Work on practical creative ideas for events 7 Toyworld Club establishment.
• Feedback to operation on customer service complaints / suggestions


Company Details

Toy World

Cairo, Egypt

51-100 employees

Animation

N/A

Dec 2014 to Dec 2015 (1 year)
Relationship Assistant at Credit Agricole d’Egypte

Experience Details

Relationship Assistant

Banking

Entry Level

•Orienting and educating the walk-in customers on the use of the self-service zone.
•Following up with others departments. pipeline credit/operations dept. on pending cases.
•Handling travel arrangement and processing related functions and documentations.
•Ensuring handling and covering all customer requests/ inquiries to deliver services excellence.
•Efficiently handling customer’s complaints, escalating as appropriate.
•Up-selling and crossing-sell other bank products and services to existing customers.
•Ensuring delivery of customer promise, practicing brand values and continue to maintain and improve the quality of service offered.


Company Details

Credit Agricole d’Egypte (multinational)

Cairo, Egypt

More then 1000 employees

Banking

N/A

Oct 2012 to Apr 2013 (6 months)
Assistant Administrator (intern) at BBC News, Cairo Office

Experience Details

Assistant Administrator (intern)

Administration

Entry Level

•Serving as the primary support personnel to the Chef De Bureau.
•Maintaining Chef De Bureau calendar and schedule; taking appointments & preparing correspondences.
•Handling travel arrangement and processing related functions and documentations.
•Handling office expenses.
•Arranging and participating in workshops/ Conferences.


Company Details

BBC News, Cairo Office

Cairo, Egypt

11-50 employees

Media Production

www.bbcarabic.com

Oct 2011 to Oct 2012 (1 year)
Customer Service Department (intern) at NSGB

Experience Details

Customer Service Department (intern)

Banking

Student

•Assisting clients in filling up forms for various banking service.
•Writing documents assigned by Customer Service Manager.
•Drafting non-routine correspondence and memos when required utilizing word processing.
•Filing of various documents.


Company Details

NSGB (multinational)

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jun 2007 to Jul 2007 (1 month)

Education

BSc in Accounting

Education Details

BSc

Accounting, Marketing, HR

Cape Breton University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cape Breton University
2006 - 2011
B.Sc. in Business- HR - Accounting

Education Details

B.Sc.

Business- HR - Accounting, Business Administration

Canadian International College (CIC), Egypt

C / Good / 65 - 75%

N/A

N/A

Canadian International College (CIC)
2006 - 2011
BSc in Marketing, Accounting, Business, HR,

Education Details

BSc

Marketing, Accounting, Business, HR,

Cape Breton University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cape Breton University
2006 - 2011
High School - IGCSE

High School Details

IGCSE

Education Home School

Egypt

2006

Not specified

N/A

Education Home School
2006

Training and Courses

Training/Course Details

French Language

Feb 2006

Centre Francais De Culture et De Cooperation

N/A

Training/Course Details

Workshop for 2012 Elections

Aug 2011

BBC News Egypt

N/A

Training/Course Details

Certificate Business Professional - Modul 1

Sep 2012

American cHamber of Commerce

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdmnistrationAnalyticalAnimationArabicAssistant AdministratorBankingBusiness AdministrationBusiness- HR - AccountingCertificate Business Professional - Modul 1CookingCredit Agricole DEgypteCustomer Service & Marketing CoordinatorCustomer Service DepartmentCustomer SupportCustomer-orientedDetails-orientedDrivingEnglishEventsFrenchFrench LanguageHRHard WorkerMarketingMarketing And AdvertisingMarketing, Accounting, Business, HR,Media ProductionMicrosoft OfficeNSGBPRPeoplePublic RelationsReadingRelationship AssistantSportsTeachiingTeam PlayerTravellingWorkshop For 2012 Elections

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: High

:

1-3 years

Teachiing

Teachiing

: Expert

: Medium

:

1-3 years

Admnistration

Admnistration

: Expert

: High

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

PR

PR

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Customer-oriented, Details-oriented, Team Player

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