NICO Daniel Smit

VP and General ManagerFull Time

• Job Details:● Reported to the owners, taking full P&L responsibility for operations and business development, leading a team of 150. ● Set strategic direction to consolidate and grow the business and diversified the portfolio to servicing multiple clients, not only in Oil and Gas, but also the defence, humanitarian and other not-for-profit markets. ● Restructured all areas of the company and recruited and trained the team to support the reorganization. ● Increased sales revenue and gained new Bottled Water contracts with the UN in the self-governing region of Kurdistan in Iraq. ● Achieved compliance with the UN Global Compact Agreement within one month and gained ISO 9001 certification. ● Restructured HQ, Lebanon project and Iraq project to reduce overall costs and improve efficiency and quality; reduced labour costs through redeployment and retraining, and costs of supplies through introduction of effective procurement processes. ● Responded to crises with efficiency and speed, maintaining service levels even in hostile and difficult environments. ● Implemented all company, client and company Quality, Health, Safety and Environment policies, procedures and directives ensuring a safe working environment for all. ● Prepared budgets, KPIs, monthly financial and operational reports. ● Built a strong network of contacts with clients, representatives and commercial organisations while maintaining a high level of customer satisfaction. Introduced customer feedback policy, achieving turnaround from negative to positive. ● Completed pre-qualification documentation and preparation of technical and commercial proposals and costing’s. ● Enhancing profile by re-branding, including a new corporate identity pack, staff uniforms & creating a stronger company image. ● Managed risk and ensured compliance with all legislation, client, local and international standards and regulatory requirements.

Director of Human Resources, Administration and ITFull Time

• Job Details:Director of Human Resources, Administration and IT 2011 - 2013 ● Directed the strategy and overall provision of Human Resources, Administration and IT services, policies, and programs for the global company, reporting to the CEO. ● Increased productivity and continuously improved methods, processes and procedures while being cost-sensitive, with a star commitment to continuous learning. ● Led staff globally who operated in unique hostile or austere environments, while empowering and developing them. ● Managed the preparation of relocation of the company HQ from Kuwait to Dubai. ● Designed and implemented an annual performance management system, used to calibrate annual performance based bonuses and prepare individual personal development plans. ● Designed GCCS (GCC SERVICES) HR Broadbanding system, introducing remuneration scales, new job titles and descriptions. ● Launched a 24hr service desk for global reporting and resolution of IT challenges. ● Developed GCCS Code of Business Ethics and Compliance, launched globally in 2012. ● Produced GCCS HR Policies and Procedure, launched in Kuwait and Iraq in 2012. ● Introduced employee orientation, development, and training function in 2012, providing face-to-face service as well as an online version to Iraq, Uganda and Kuwait areas of responsibility. ● Planned and rolled out a bi-annual Employee Survey and implemented an action plan to improve employee satisfaction from 35% in 2011 to 72% in 2013, increasing employee engagement. ● Undertook root cause analysis and took action to reduce staff turnover, stabilizing at 18%. ● Launched and managed the GCCS Corporate Social Responsibility initiative in 2012. ● Launched various staff engagement initiatives, such as an online employee grievance portal, CareLine (2011) and a global company e-Newsletter, GCCS Bites, in 2012. ● Rolled-out an automated HRMS system enabling remote provision of HR support services to regional/country offices in 2011. ● Provided the full range of HR functions as add-on services to third-parties in 2012.

Managing DirectorFull Time

• Job Details:● Consultancy business specializing in the provision of services in the hospitality industry across the areas of Human Resources, Recruitment: Headhunting / Bulk, Business Development, Project Management, Strategic & Operational Business Planning, Change Management, Business Transformation, Process Reengineering, Marketing, Operations, and Quality Services. ● Further providing Events Project Management, Planning, and Décor; and Destination Events ● In addition, operates a Cottage Industry style Bakery and Bespoke Catering Services, focusing mainly on Old Worldly English and South African baked goods, canned products and traditional fayre, undertaking unique product development for unbranded outlets/private clientele; bringing Expat favorites back to life away from home.