Basic Info

Nesma Amin

4 years

Giza, Egypt

Master's Degree

Experienced

Work Experience

Marketing & Management Consultant at The Choice

Experience Details

Marketing & Management Consultant

Marketing/PR/Advertising

Experienced (Non-Manager)

• Searching for SMESs
• Product analysis
• Target consumer analysis
• External environment
• Prepare SWOT analysis
• Conduct a marketing survey
• Participate in the preparation of the feasibility study


Company Details

The Choice

cairo, giza, Egypt

1-10 employees

Management Consulting

N/A

May 2014 to present (2 years 7 months)
Internal communication specialist at Etisalat Misr

Experience Details

Internal communication specialist

Writing/Editorial, Marketing/PR/Advertising

Entry Level

Engaging employees and increase their sense of belonging to our corporation

Promote awareness of brand image internally


Getting the employees alerted with what is happening around them.


Providing effective and efficient communication.


Increase employees’ interaction level toward the internal communication.


Providing yearly communication plan ready to be applied

Engaging employees through Competitions, activities, events and creating a system that enables two way of communication that ensures the aimed outcome.


Providing a communication plan for each event detailing target audience and plans for reaching them.


plement the internal communications strategy.


Suggest what information should be presented to employees


Evaluate the success of internal communications

Edit and revise content as necessary


Company Details

Etisalat Misr

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

Sep 2013 to Apr 2014 (7 months)
Consumer complain specialist at Etisalat Misr

Experience Details

Consumer complain specialist

Customer Service/Support

Experienced (Non-Manager)

Description:
handles all customers complains by investigating the incident and reporting the issues
compensating the customers for any defections of etisalat products
Reporting the issue to the 3rd line support to solve system gaps

Qualifications:
bachelor degree

skills:
fluent in English
analysis skills
communication skills
team work
work under stress
able to work in a shift basis


Company Details

Etisalat Misr (multinational)

Smart Village, Egypt

More then 1000 employees

Telecommunications

N/A

Dec 2011 to Dec 2013 (2 years)
Customer service at Etisalat Misr

Experience Details

Customer service

Customer Service/Support

Entry Level

Description:
answering customers inquires and provide all the support they need.
qualifications:-
bachelor degree
skills:
fluent in English
patient
active listening
team work
communication skills
work under pressure


Company Details

Etisalat Misr (multinational)

Smart Village, Egypt

More then 1000 employees

Telecommunications

N/A

Jun 2011 to Dec 2011 (6 months)
Trainer at Etisalat UAE

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

Description:-
provide new employee with the information and skills they need to do job well.

Qualification:
-bachelor degree

skills:
communication skills
fluent in English
presentation skills


Company Details

Etisalat UAE (multinational)

abbasia, Egypt

101-500 employees

Telecommunications

N/A

May 2010 to May 2011 (1 year)
Customer service at Etisalat UAE

Experience Details

Customer service

Customer Service/Support

Entry Level

Description:-
answering customers inquiries by sending the proper information of the place he/she is asking for " ( directory inquiry)
Qualification:
- bachelor degree
Skills:
- fluent in English
- open minded
able to work in shift basis
-team work
-high communication skills
-patient


Company Details

Etisalat UAE (multinational)

abbasia, Egypt

101-500 employees

Telecommunications

N/A

Oct 2009 to May 2010 (7 months)

Achievements


N/A


N/A


 Etisalat certificate for being the employee of the month (Dec 2013)
 Etisalat certificate for dedication and hard work in crisis time (June 2013)


One of my colleagues did a fatal error with a vip customer and this case came to me so as a part of my job I has to analyze the problem from the beginning to know where is the gaps is or to whom the error is belong so I can take the proper decision and after analyzing this I found the error came from my colleagues and not from other department so I had to compensate the customer from our team budget and not to stick to normal procedure to avoid any slackness could affect our company image


Etisal certificate for Exceptional performance in Q1 2010


i was the delegate on my team for only 4 months


Education Achievements:  Developing Strategic Audit report for Mobinil by applying all concepts of strategic management.  Developing Integrated Marketing Communication Campaigns for Juhayna  Developing a communication plan for Best Juice to increase customer awareness  Developing a marketing plan for Burberry in 2012  Developing a product management plan to fit people's requirements in Turkey 2014  Electronic Word of Mouth Marketing (Graduation Project) 2014 prepare a complete analysis for Consumer purchase Behavior (case study)2014

Education

MBA in Marketing

Education Details

MBA

Marketing

ESLSCA Business School, Egypt

A / Excellent / 85 -100%

hopefully to enhance my knowledge that i took and to add value to my work

N/A

ESLSCA Business School
2012 - 2014
Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

om al abtal

Egypt

2004

A / Excellent / 85 -100%

N/A

om al abtal
2004

Certifications

ICDL
Jan 2009

Certificate details

ICDL

Jan 2009

N/A

N/A

N/A

Cairo University

MS offico

Certificate details

Basic Business Skills Acquisition (BBSA)

Jan 2009

90 out of 100

N/A

N/A

the Future Generation Foundation (FGF)

o Developed Language and Compu

Entrepreneur
Dec 2015

Certificate details

Entrepreneur

Dec 2015

N/A

N/A

N/A

AUC powered by Edrak E-Learning

how to be a successful Entrepreneurship ,about newly startup

Certificate details

Basics of Project management

Apr 2016

94 out of 100

N/A

N/A

project management institute) & PMIef(project management institute educational foundation)

Basics of Project management

Training and Courses

Training/Course Details

sales Diploma

Apr 2008

Canadian Training Center of Human Development.

sales principle & after sale techniques

Training/Course Details

Extra Mile

Feb 2013

Logic Training & HR Development

increase customers satisfaction

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdobe PhotoshopAnalyticalArabicBasic Business Skills Acquisition (BBSA)Basics Of Project ManagementConsumer Complain SpecialistCreativityCustomer CareCustomer ServiceCustomer-orientedEditorialEnglishEntrepreneurEtisalat MisrEtisalat UAEExtra MileFlexibleHard WorkerICDLInterior DesignInternal CommunicationInternal Communication SpecialistInternetLearningMBAManagement ConsultingMarketingMarketing & Management ConsultantMicrosoft OfficePresenterResearchSales DiplomaSpanishSupportTeam WorkTelecommunicationsTrainerTransparencyTurkeyWalkingWatch English MovieWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Research

Research

: Intermediate

: Extreme - I love it!

:

1-3 years

Interior Design

Interior Design

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer care

Customer care

: Expert

: Little

:

1-3 years

Internal Communication

Internal Communication

: Expert

: Medium

:

Less than 1 year

consumer complain specialist

consumer complain specialist

: Advanced

: Little

:

1-3 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Trainer

Trainer

: Beginner

: Medium

:

Less than 1 year

Key Skills

Analytical, Hard worker, Presenter, Customer-oriented, Flexible / Adaptive

Online Presence

https://www.linkedin.com/hp/?dnr=rekoTm2zOp5Z2RKyP7RFT12sOma52IKoa_1DN/AN/AN/A

Like Nesma`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nesma's full profile and find more great talent and professionals to join your team.