Nervan Sherif

Reception

• Job Details:Demonstrated excellent customer service and problem-solving skills while managing the front desk. Developed and maintained positive relationships with customers. Scheduled customer appointments and managed customer databases. Answered, screened and routed incoming calls in a professional and timely manner. Assisted with basic office tasks such as photocopying, filing and data entry. Scheduled appointments using a telephone and email appointment scheduling computer. Calculated daily balance sheets for inventory purposes by using a computerized spreadsheet database. Provided customers with quality assistance through phone calls, emails, and internet chats. Provided superior customer service to clients by addressing all questions and concerns.

Customer Service

• Job Details:Listened and responded appropriately in all interactions with consumers to establish rapport while performing a full range of customer service and technical support functions. Communicated complex and technical answers clearly and concisely adjusting language to facilitate customer comprehension. Efficiently utilized tools and resources on every call to make effective recommendations to customers. Demonstrated commitment to code of conduct and business guidelines in all areas of work.