Basic Info

Nermeen Mahmoud

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service at LOGIN Contact Center

Experience Details

Customer Service

Customer Service/Support, Quality

Experienced (Non-Manager)

-Assisting customers by giving them important information they request
-Handling customer complaints and questions
-Integral member of a team of Call Centre Agents
-Managing all retail and online related customer contacts.
-Providing quality responses to customer contacts in person, telephone & email.
-Dealing with enquiries & answering calls from new and existing customers.
-Building relationships with customers.
-Helping customers to register online and/or to process their orders.
-Communicates the client's goals and represent the client's interests to the team.
-Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
-Understanding of company capabilities and service, and effectively communicates all offerings to the client.
-Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.


Company Details

LOGIN Contact Center

Cairo, Egypt

51-100 employees

Consumer Services

http://www.logincontactcenter.com/

Jan 2013 to present (4 years 7 months)
Quality Control & Customer Service at Vezeeta.com

Experience Details

Quality Control & Customer Service

Customer Service/Support, Quality

Experienced (Non-Manager)

N/A


Company Details

Vezeeta.com

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

http://www.vezeeta.com/ar

Oct 2013 to present (3 years 10 months)
Assistant at Elnour estab.

Experience Details

Assistant

Business Development

Experienced (Non-Manager)

N/A


Company Details

Elnour estab.

Cairo, Egypt

101-500 employees

Import and Export

N/A

May 2014 to present (3 years 3 months)
Sales at Bogo Plus

Experience Details

Sales

Sales/Retail

Entry Level

-Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
-Focuses sales efforts by studying existing and potential volume of dealers.
-Submits orders by referring to price lists and product literature.
-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
-Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.


Company Details

Bogo Plus

Cairo, Egypt

11-50 employees

Food Services/Restaurants/Catering

http://www.bogo-plus.com/

Aug 2013 to Sep 2013 (1 month)
Sales at Union Air Group Comapny

Experience Details

Sales

Sales/Retail

Entry Level

-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Union Air Group Comapny (multinational)

Cairo, Egypt

101-500 employees

Consumer Electronics

http://www.unionaire.com/

Jul 2013 to Aug 2013 (1 month)
Customer Service at Otlob.com

Experience Details

Customer Service

Hospitality/Hotels/Food Services

Entry Level

-Obtains client information by answering telephone calls; interviewing clients; verifying information.
-Determines eligibility by comparing client information to requirements
-Establishes policies by entering client information; confirming pricing.


Company Details

Otlob.com

Cairo, Egypt

51-100 employees

Food and Beverage Production

http://www.otlob.com/

Jan 2013 to Jun 2013 (5 months)

Achievements


Through my work as a customer service both in any of previous Fields - experience will help me in my next fields and this just enough to sense that a person has achieved A great achievement - and am working to do more

Education

Ba in Philosophy

Education Details

Ba

Philosophy

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Secondary school

Egypt

2008

A / Excellent / 85 -100%

N/A

Amoun Secondary school
2008

Certifications

icdl
Oct 2013

Certificate details

icdl

Oct 2013

excellent

N/A

N/A

Helwan University

N/A

Training and Courses

Training/Course Details

tele sales

Jan 2013

unionair group

N/A

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicAssistantBusinessBusiness DevelopmentCateringCommunicatorConsumer ElectronicsConsumer ServicesCreativeCustomer ServiceEnglishFood And Beverage ProductionFood ServicesHard WorkerHealthcare And Medical ServicesHonestHospitalityIcdlImport And ExportInternetMake A Good RelationsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOrganizationOrganizerPeacePhilosophyQuality AssuranceQuality ControlQuality Control & Customer ServiceRestaurantsRetailSalesSupportTeam PlayerTele SalesUnion Air Group ComapnyWorking

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Quality Control

Quality Control

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Organizer, Team Player

Online Presence

https://www.facebook.com/NeroOoWeBas

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