Basic Info

Nermeen Mahmoud

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service at LOGIN Contact Center

Experience Details

Customer Service

Customer Service/Support, Quality

Experienced (Non-Manager)

-Assisting customers by giving them important information they request
-Handling customer complaints and questions
-Integral member of a team of Call Centre Agents
-Managing all retail and online related customer contacts.
-Providing quality responses to customer contacts in person, telephone & email.
-Dealing with enquiries & answering calls from new and existing customers.
-Building relationships with customers.
-Helping customers to register online and/or to process their orders.
-Communicates the client's goals and represent the client's interests to the team.
-Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
-Understanding of company capabilities and service, and effectively communicates all offerings to the client.
-Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.


Company Details

LOGIN Contact Center

Cairo, Egypt

51-100 employees

Consumer Services

http://www.logincontactcenter.com/

Jan 2013 to present (4 years 9 months)
Quality Control & Customer Service at Vezeeta.com

Experience Details

Quality Control & Customer Service

Customer Service/Support, Quality

Experienced (Non-Manager)

N/A


Company Details

Vezeeta.com

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

http://www.vezeeta.com/ar

Oct 2013 to present (4 years)
Assistant at Elnour estab.

Experience Details

Assistant

Business Development

Experienced (Non-Manager)

N/A


Company Details

Elnour estab.

Cairo, Egypt

101-500 employees

Import and Export

N/A

May 2014 to present (3 years 5 months)
Sales at Bogo Plus

Experience Details

Sales

Sales/Retail

Entry Level

-Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
-Focuses sales efforts by studying existing and potential volume of dealers.
-Submits orders by referring to price lists and product literature.
-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
-Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.


Company Details

Bogo Plus

Cairo, Egypt

11-50 employees

Food Services/Restaurants/Catering

http://www.bogo-plus.com/

Aug 2013 to Sep 2013 (1 month)
Sales at Union Air Group Comapny

Experience Details

Sales

Sales/Retail

Entry Level

-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Union Air Group Comapny (multinational)

Cairo, Egypt

101-500 employees

Consumer Electronics

http://www.unionaire.com/

Jul 2013 to Aug 2013 (1 month)
Customer Service at Otlob.com

Experience Details

Customer Service

Hospitality/Hotels/Food Services

Entry Level

-Obtains client information by answering telephone calls; interviewing clients; verifying information.
-Determines eligibility by comparing client information to requirements
-Establishes policies by entering client information; confirming pricing.


Company Details

Otlob.com

Cairo, Egypt

51-100 employees

Food and Beverage Production

http://www.otlob.com/

Jan 2013 to Jun 2013 (5 months)

Achievements


Through my work as a customer service both in any of previous Fields - experience will help me in my next fields and this just enough to sense that a person has achieved A great achievement - and am working to do more

Education

Ba in Philosophy

Education Details

Ba

Philosophy

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Secondary school

Egypt

2008

A / Excellent / 85 -100%

N/A

Amoun Secondary school
2008

Certifications

icdl
Oct 2013

Certificate details

icdl

Oct 2013

excellent

N/A

N/A

Helwan University

N/A

Training and Courses

Training/Course Details

tele sales

Jan 2013

unionair group

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicAssistantBusinessBusiness DevelopmentCateringCommunicatorConsumer ElectronicsConsumer ServicesCreativeCustomer ServiceEnglishFood And Beverage ProductionFood ServicesHard WorkerHealthcare And Medical ServicesHonestHospitalityIcdlImport And ExportInternetMake A Good RelationsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOrganizationOrganizerPeacePhilosophyQuality AssuranceQuality ControlQuality Control & Customer ServiceRestaurantsRetailSalesSupportTeam PlayerTele SalesUnion Air Group ComapnyWorking

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Quality Control

Quality Control

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Organizer, Team Player

Online Presence

https://www.facebook.com/NeroOoWeBas

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