Basic Info

Nehal Mohammed

9 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Credit Assurance Specialist at Vodafone International Services

Experience Details

Credit Assurance Specialist

Quality

Experienced (Non-Manager)

we are a team of around 25 member & increasing . Our job is to monitor & audit the credits applied on the customer's accounts by the call center advisers

My job is to do a quality audit for my team members for quality purposes as well as giving them the coaching needed .

I usually run a quality audit & come up with the findings to decrease the failure & to keep our consistency as a team . I also send a weekly e-mail with the quality & process updates .


Company Details

Vodafone International Services (multinational)

6 October, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Apr 2015 to present (1 year 8 months)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

I was responsible for taking calls from customers in the United Kingdom , as their Vodafone Customer service adviser
i used to handle their billing issues as well as their technical issues .

I used to handle escalations , which is when the customers ask to speak to a manager , that is when i take the call & handle their complaints

I used to be the team manager as a delegation plan, when my manager is on vacation & i have also used to listen to call for quality purposes as well as coaching for the team members
.


Company Details

Vodafone International Services (multinational)

6th of October, Egypt

501-1000 employees

Telecommunications

www.vodafone.co,uk

Nov 2010 to Apr 2015 (4 years 5 months)
International Account Advisor at Orascom Hotels & Development

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

it was a call center for Orascom Hotels & Development , We were responsible for making outbound calls all over the world for sales surveys about our sales employees
we also used to call customers inviting them to our events which is held by the company in different places around Egypt

we were also responsible for taking call when we arrange for a campaign & explain to customers all about our projects


Company Details

Orascom Hotels & Development (multinational)

6 october city, Egypt

501-1000 employees

Construction - Residential & Commercial/Office

N/A

Dec 2007 to Mar 2010 (2 years 3 months)
English Teacher at Pioneers Language School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

I used to work as an english teacher for KG2 class


Company Details

Pioneers Language School

6 october city, Egypt

101-500 employees

Education

N/A

Aug 2007 to Nov 2007 (3 months)

Education

Alsun Bachelor Degree - English Department in English Language & literature

Education Details

Alsun Bachelor Degree - English Department

English Language & literature

El-Madina Higher Institute for International Languages, Egypt

C / Good / 65 - 75%

English Criticism Essay Translation Civilization Novel Poetry Phonetics conversation Arabic French

N/A

El-Madina Higher Institute for International Languages
2004 - 2007
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAppreciationArabicConstruction - Residential & CommercialCredit Assurance SpecialistCustomer ServiceEducationEnglishEnglish Language & LiteratureEnglish TeacherExecutorFlexibleFrenchHandles StressHard WorkerInternational Account AdvisorMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOfficeOrascom Hotels & DevelopmentProblem SolverQuality AssuranceQuality ControlReadingSeaSiebelSupportTeachingTelecommunicationsTravellingVodafone International ServicesWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Siebel

Siebel

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

Quality Assurance

Quality Assurance

: Advanced

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Beginner

: High

:

Less than 1 year

Key Skills

Executor, Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress

Online Presence

http://linkedin.com/in/nehalmohamed1

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