Basic Info

Nehad Radi

Less than 1 year

Egypt

Bachelor's Degree

Entry level

Work Experience

Host / Organizer (volunteer) at Global International week by the American Embassy

Experience Details

Host / Organizer (volunteer)

Marketing/PR/Advertising

Student

N/A


Company Details

Global International week by the American Embassy

Cairo, Egypt

101-500 employees

Business Services - Other

N/A

Oct 2016 to Oct 2016
Customer service and Operations (intern) at National bank of Egypt

Experience Details

Customer service and Operations (intern)

Accounting/Finance

Student

Handling customers
Marketing our new products


Company Details

National bank of Egypt

Egypt

More than 1000 employees

Accounting and Auditing Services

N/A

Aug 2015 to Sep 2015 (1 month)
Customer service agent at Vodafone UK account

Experience Details

Customer service agent

Customer Service/Support

Entry Level

Multi-tasking
English Fluency
Proficiency in internet searching
Handling customers


Company Details

Vodafone UK account (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2014 to Mar 2015 (3 months)
Social media at Zitians (student activity)

Experience Details

Social media

Customer Service/Support

Student

Posting updates on twitter profile
Monitoring and posting on Facebook page
Replying to queries through E-mails and messages
Replying to queries included in comments


Company Details

Zitians (student activity)

Cairo, Egypt

www.zitianseg.com

Oct 2013 to Oct 2014 (1 year)
PR member at Student's council (student activity)

Experience Details

PR member

Marketing/PR/Advertising

Student

Making deals , Contacting press


Company Details

Student's council (student activity)

Egypt

N/A

Sep 2013 to Sep 2014 (1 year)

Achievements


none


Convinced a customer to fully trust the company again after he changed his Visa card due to a misunderstanding with a colleague of mine that caused him to lose trust in the company, After which he gave me the number of his wife's card to pay his bills.

Achieved triple the required NPS in my first two months of customer service.



Helped in launching our first digital Campaign


Helped in finding a place for the new cafeteria in our college, Volunteered to help the new students understand the college's system


Convinced a customer to fully trust the company again after he changed his Visa card due to a misunderstanding with a colleague of mine that caused him to lose trust in the company, After which he gave me the number of his wife's card to pay his bills. Achieved triple the required NPS in my first two months of customer service.

Education

Bachelor's Degree in Business Adminstration

Education Details

Bachelor's Degree

Business Adminstration

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose De Lisieux Language School

Egypt

2013

A / Excellent / 85 -100%

N/A

La Rose De Lisieux Language School
2013

Certifications

Marketing course
Sep 2014

Certificate details

Marketing course

Sep 2014

N/A

N/A

N/A

Sarmadi

N/A

Certificate details

Banking and customer service

Aug 2015

N/A

N/A

N/A

NBE

N/A

Training and Courses

Training/Course Details

Marketing , human resources , english

May 2014

Tree student activity

N/A

Training/Course Details

Marketing

Sep 2014

Sarmadi

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdaptiveAnalyticalArabicBanking And Customer ServiceBusiness AdminstrationBusiness Services - OtherCommunicatorCustomer ServiceCustomer Service AgentCustomer Service And OperationsDancingDetails-orientedEnglishFinanceFlexibleGoing To The GymHost / OrganizerInsuranceInternetMarketingMarketing , Human Resources , EnglishMarketing CourseMicrosoft ExcelMicrosoft WordPR MemberPositive MannersPowerpointPublic RelationsSocialSocial MediaSupportTelecommunicationsVodafone UK AccountZamalek Sporting Club

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Powerpoint

Powerpoint

: Intermediate

: High

:

1-3 years

Fields of Expertise

Public relations

Public relations

: Advanced

: High

:

Less than 1 year

Customer service

Customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Social media

Social media

: Intermediate

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Flexible / Adaptive, Details-oriented, Social

Online Presence

www.facebook.com/xox.ninah.xoxhttps://twitter.com/nina_radiWuzzuf.net/me/NehadRadi

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