Basic Info

Nareman Roshdy

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care Agent at Vodafone international services

Experience Details

Customer Care Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

WWW.vodafone.co.uk

Jul 2016 to present (1 year 6 months)
On-loan Trainer at Vodafone

Experience Details

On-loan Trainer

Customer Service/Support, Administration, Training/Instructor

Experienced (Non-Manager)

Trainer worked on logistics,soft skills and knowladge for average of 20 trainees per class ,managing and responsible of thier performance and their attitudes.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Training and Coaching, Telecommunications, Consumer Services

www.vodafone.co.uk

May 2017 to present (8 months)
Teacher (volunteer) at PINGYANG HIGH SCHOOL

Experience Details

Teacher (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teacher was responsible of teaching English to different classes of Chineses high school consists of 40 students each,I was the one to choose the topics to be delivered using activities and slide shows.


Company Details

PINGYANG HIGH SCHOOL

Hangzhou, China

501-1000 employees

Education

N/A

Jun 2015 to Aug 2015 (2 months)
Teacher at LSC (student activity)

Experience Details

Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Was part of student activity ( language speakers community) it aims for teaching languages to university students for free,as i was studying Chinese as first language inwas resbonsible for the chineses classes.


Company Details

LSC (student activity)

Cairo, Egypt

N/A

Sep 2013 to Jun 2015 (1 year 9 months)
Tour Guide at El-Alsun Faculty

Experience Details

Tour Guide

Tourism/Travel

Entry Level

As I study Chinese and English as main courses in university.as a part of training and developing my language skills i used to take so many of my friends to historical places in Egypt specially in Cairo and Alexandria.
I was part of teaching project in china and i was working with other teachers from more than 27 countries around the world America,Greece,Mexico,Italy,France,Poland,Malay i have made many presentations telling about Egypt history and laces u'd like to visit there in both languages English and Chinese


Company Details

El-Alsun Faculty (multinational)

Cairo, Egypt

N/A

Travel and Tourism, Translation and Localization

N/A

Aug 2013 to Jun 2015 (1 year 10 months)

Education

Bachelor's Degree in languages

Education Details

Bachelor's Degree

languages

Ain Shams University, Egypt

C / Good / 65 - 75%

translation from and to Arabic

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn ELkhatab

Egypt

2011

A / Excellent / 85 -100%

I have studied all my life in private language school with English advanced level till i entered the high school

Omar Ibn ELkhatab
2011

Training and Courses

Training/Course Details

HSK 5

Jun 2014

Confucius Institute

I have studied the most used 5000 Chinese characters under hands of different Chinese instructors through listening and reading topics

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCHILDRENChineseCommunicatorComputerConsumer ServicesCustomer CareCustomer Care AgentCustomer ServiceEducationEl-Alsun FacultyEnglishHSK 5Hard WorkerInternetLanguagesMUSICMicrosoft ExcelMicrosoft WordOn-loan TrainerPresenterREADINGSocialSupportTRANSALTIONTRAVELINGTeacherTeachingTeam PlayerTelecommunicationsTour GuideTourismTrainingTraining And CoachingTranslation And LocalizationTravelTravel And TourismVodafoneVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Chinese

Chinese

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Expert

: High

:

Less than 1 year

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Intermediate

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer care

Customer care

: Expert

: Extreme - I love it!

:

1-3 years

TEACHING

TEACHING

: Advanced

: Extreme - I love it!

:

1-3 years

TRANSALTION

TRANSALTION

: Advanced

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Social, Team Player

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