Basic Info

Nanet Eshak

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Talent Acquisition Specialist at Convergys

Experience Details

Senior Talent Acquisition Specialist

Human Resources

Experienced (Non-Manager)

Act as a lead Recruiter, coordinating all recruiting assignments and ensuring efficient team work among Recruiters. Oversee employee recruiting and ensure the selection process is followed.
•Ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs.
•responsible for assisting with development of recruiting strategy and working with various clients to assess hiring needs and interview candidates for positions. Specializes in technical, sales, management, and/or highly specialized searches.
• Responsible for development, implementation and administration of recruitment programs for highly specialized positions or candidate profiles
• Liaise with hiring managers to help develop and implement innovative, creative, and proactive recruitment strategies that are appropriate for their business needs and consistent with the organization's overall HR strategy
• Evaluate external market trends and internal employee turnover on specialized and difficult-to-fill positions to recommend changes and improvements to leadership on recruitment strategies
• Conduct telephone interviews and/or face-to-face interviews with prospective applicants
• Work with hiring manager(s) and appropriate statekholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction
• Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates
• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
•Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting
•Promote the Company image to candidates and external service providers.


Company Details

Convergys (multinational)

6th of October, Egypt

N/A

Outsourcing/Offshoring

www.Convergys.com

Mar 2014 to Jul 2016 (2 years 4 months)
HR Recruiter at Stream Global Services

Experience Details

HR Recruiter

Human Resources

Entry Level

• Responsible for administering the employee recruiting and selection process. Ensure all recruiting practices are in compliance with applicable local regulations pertaining to equal employment opportunity, immigration, and company policy.
• Recruit, interview, test and select candidates for exempt and non-exempt positions.
• Develop knowledge of customer groups to effectively target recruitment efforts in a cost-effective and efficient manner.
• Develop innovative, creative and proactive recruitment strategies to meet the business needs of each client department.
• Leverage various resources to source qualified candidates including the Internet, community based organizations, print media, and formal/informal networks.
• Conduct reference checks, communicate status of selection process to candidates, and extend employment offers to candidates.
• Monitor salary administration, in partnership with compensation, to ensure compliance and equity within the organization.
• Perform additional duties or special projects such as exit interviews or new employee orientation.
• Attend job fairs and participate in college recruitment.


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.Stream.com

Feb 2011 to Mar 2014 (3 year 0 month)
Associate Recruiter at Stream Global Services

Experience Details

Associate Recruiter

Human Resources

Entry Level

• Screening candidates over the phone to evaluate their level of English and their potentials to work at Stream.
• Scheduling face to face interviews for the candidates.
• Set expectations regarding job description and duties and confirming the eligibility of the candidates for the job.


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.Stream.com

Oct 2010 to Feb 2011 (4 months)
Senior Customer Support Professional at Stream Global Services

Experience Details

Senior Customer Support Professional

Human Resources

Experienced (Non-Manager)

Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 50% of assigned shift.
Provide guidance to Support Professional in problem solving and using resources.
Coach and train support professionals in technical skills, customer service, and applicable processes.
Assist with support professional technical development by evaluating the performance and providing appropriate feedback.
Employ a high level of interpersonal and communication skills to defuse customer and support professional frustration and move toward a solution. Provide resolutions to complex problems as necessary.
Identify the degree of Evaluate the support professional’s and/or customer’s technical knowledge and adjust problem solving communications accordingly.
Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures.
Achieve and maintain to a performance standard. Including but not limited to; average handle times, call quality, customer satisfaction.
Log all incoming calls and accurately create case notes in a call tracking database.
Provide leadership for the support professionals by informing them of opportunities for growth and setting goals.
Act as an escalation point in the absence of a team manager.
Search and retrieve data from various databases.
Provide reporting analysis as necessary.
Participate in training activities to maintain technical currency, and to broaden product knowledge.
Extend contact to promote and sell products or services as required by assigned queue.
Perform other duties as assigned.


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.Stream.com

Dec 2009 to Oct 2010 (10 months)
Customer Support Professional at Stream Global Services

Experience Details

Customer Support Professional

Customer Service/Support

Entry Level

N/A


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

www.Stream.com

May 2009 to Dec 2009 (7 months)
Call Center Agent at Teleperformance Egypt

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/egypt

Dec 2007 to May 2009 (1 year 5 months)

Education

BA in English Language and Literature

Education Details

BA

English Language and Literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Fayoum High School for Girls

Egypt

2003

A / Excellent / 85 -100%

N/A

Fayoum High School for Girls
2003

Training and Courses

Training/Course Details

Time Management

Oct 2013

Stream University

N/A

Training/Course Details

First Time Manager

Nov 2013

Stream University

N/A

Training/Course Details

Business Writing

Nov 2013

Stream University

N/A

Training/Course Details

Managing email effectively

Nov 2013

Stream University

N/A

Training/Course Details

Project Management I

Dec 2013

Stream University

N/A

Training/Course Details

Problem Solving Skills

Jan 2014

Stream University

N/A

Training/Course Details

How to Manage without Direct Authority

Mar 2014

Stream University

N/A

Training/Course Details

Linkedin Recruiter

Jan 2016

Linkedin Self-Paced training

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssociate RecruiterBusiness WritingCall CenterCall Center AgentConvergysCustomer ServiceCustomer Support ProfessionalCustomer-orientedDetails-orientedEnglishEnglish Language And LiteratureFirst Time ManagerHR RecruiterHow To Manage Without Direct AuthorityHuman ResourcesHuman Resources (HR)Linkedin RecruiterManaging Email EffectivelyMicrosoft OfficeOffshoringOrganizerOutsourcingProblem SolverProblem Solving SkillsProject Management IRecruitmentSenior Customer Support ProfessionalSenior Talent Acquisition SpecialistSpanishStream Global ServicesSupportTeam PlayerTeleperformance EgyptTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Little

:

More than 7 years

Key Skills

Customer-oriented, Organizer, Problem Solver, Details-oriented, Team Player

Online Presence

eg.linkedin.com/pub/nanet-eshak/34/359/a63/https://www.facebook.com/NanetEshak

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