Basic Info

Nahla salama

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Facilities Coordinator at EFG-Hermes

Experience Details

Facilities Coordinator

Administration, Customer Service/Support, Quality

Experienced (Non-Manager)

• Communicate effectively with all levels of employees.
• Responsible for designing and publishing the department page on the portal.
• Collect, consolidate the department communication plan from all areas (survey, delivered projects, etc...).
• Monitoring the facility E-service requests
• Interact with company staff and management enhancing a proper operation of all the building facilities, equipment and structures including all maintenance operations
• Coordinate facilities planning and space utilization both short- and long-term.
• Oversee cleaning, maintenance, and repair of facilities and equipment.
• Ensure internal and external facilities policies and procedures are followed.
• Maintain inventory for offsite storage.
• Handle interdepartmental, interoffice and employee office equipment moves in a timely manner by gathering details from department heads, getting approved floor plans.
• Provide an update set of desk locations to facilitate such moves on AutoCAD system.
• Oversees and manages the design, acquisition and installation of modular furniture for offices, meeting rooms and common areas.
• Fulfill requests for special room needs, meeting/training setups, and special events.
• Manages the work order process by generating and dispatching service request work orders to multiple subcontractors and vendors, communicating work orders to technicians, and assists management in resolving problems.
• Assisting the Facility manger and the department head in administrative daily tasks.
• Assists in the inspections on the facility campus.
• Maintains all files on work orders, proposals, and department files.
• Maintain office calendar to coordinate work flow and meetings.
• Interact with clients, vendors and visitors.
• Create and modify documents such as invoices, reports, memos, letters and financial statements.
• Handle various administration tasks and travel arrangements, expense claims, travel forms.

CRM / Communication Administrator:

• Administrating the Customer Relationship Management (CRM) applications.
• Responsible for maintaining the CRM systems support and updating function.
• Monitors end-user usage of systems and performs daily administrative tasks.
• Editing and customizing the CRM to fit multiuser requirements.
• Perform the day to day administration tasks required to maintain the integrity of the systems and reports, ensuring all are undertaken accurately and promptly.
• Take ownership of the team’s mailbox and liaise with the customer to resolve any queries by applying problem solving and analytical skills.
• Respond to requests politely and efficiently in order to convey a positive image of the team and to enhance customer relationships.
• Responsible for the marketing campaigns via emails( Egypt - UAE).


Company Details

EFG-Hermes (multinational)

cairo, giza, Egypt

More than 1000 employees

Banking

N/A

Jul 2010 to Nov 2015 (5 years 4 months)
Travel and Communication Specialist at Vodafone

Experience Details

Travel and Communication Specialist

Administration, Customer Service/Support

Experienced (Non-Manager)

• Support P&FM;&SCM; focal communication channel to be the only channel for internal and external communication.
• Maintain departmental communication calendar in terms of designing communication framework & governance model, ensuring two-way communications (Employees are engaged, aware & connected).
• Work closely with HR internal communication department as a focal point of final review, to ensure their full support to the operation throughout the implementation of all Communication activities, providing support whenever required.
• Collect, consolidate the department communication plan from all areas (survey, delivered projects, etc...).
• Collect the feedback and refer it back to stakeholders to act upon.
• Work with HR to shoot periodic facilities surveys to confirm feedback on service quality.
• Monitoring the Facilities Help Desk team performance and progress, generating daily & weekly Symposium reports.
• Supporting the facilities general services for Vodafone employees; print work, stationery & business card, assuring using best practice and facilitating all process to get best service and smoothen up the operation.
• Assisting in communications & negotiations with vendors at times of contracts renewals.
• Work closely with Internal Branding team to identify the roles and procedure for all the print work according to the global branding guideline.
• Handle the monthly invoices and reports of the facilities general services with the vendors, cost control.
• Provide historical information on travel spend & trend for budgeting & reporting purposes.
• Follow up the day to day logistics of the travel operation; expense claims, travel forms, etc….
• Ensure E-requests are handled in a timely manner.
• Ensure the travel agency implants are covered at all times with the sufficient staff.
• Make sure travel policy and procedures are applied at all times.
• Update Travel Management section on Vista with new lists and info when required; in cooperation with P&FM; Internal Communication.
• Assist in travel special projects, when required; setting the appropriate project plan & co-ordinate with involved parties.
• Review all cost centers’ payments (domestic & overseas) in terms of documents, approvals & prices, ensuring that invoices for travel contract accurately reflect the services delivered.
• Identify all Facilities services process with the stakeholders and review / map it with them. (Meeting rooms, operator, facilities, etc…).
• Review these processes from the customer's point of view through focus groups and process owners to get the maximum benefit from the service.
• Publish the final processes on the intranet.
• Support in ad-hoc projects for Travel, Facilities general services, FHD.
• Follow up the project plan & co-ordinate with involved parties.
• Monitor the implementation of the project & follow up progress compared to plan.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2009 to Jun 2010 (9 months)
Facilities Support Administrator at Vodafone

Experience Details

Facilities Support Administrator

Administration

Entry Level

• Planning and organizing the diary and meetings.
• Receiving internal and external calls.
• Supporting internal and external customers.
• Follow-ups on implementations and decisions.
• Managing all daily office work: correspondence, phone calls, mails, faxes, meeting minutes, etc…
• Drafting and typing internal and external correspondence.
• Able to make occasional decisions which are generally guided by established policy and procedures as well as good oral and communications skills.
• Handling business card and Stationery
• Dealing with external suppliers


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2007 to Aug 2009 (2 years 4 months)

Education

College Diploma in law

Education Details

College Diploma

law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2006

Certifications

ICDL
Aug 2006

Certificate details

ICDL

Aug 2006

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdminstrationAutoCADBankingCRMCommunicatorCookingCustomer ServiceCustomer-orientedDubaiEFG-HermesEnglishFacilitiesFacilities CoordinatorFacilities Support AdministratorFlexibleGymICDLLawMicrosoft OfficeOffice ManagerOrganizerQuality AssuranceQuality ControlRunShoppingSupportTeam PlayerTelecommunicationsTravel And Communication SpecialistVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: Medium

:

3-5 years

AutoCAD

AutoCAD

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

adminstration

adminstration

: Expert

: Extreme - I love it!

:

More than 7 years

facilities

facilities

: Expert

: Extreme - I love it!

:

More than 7 years

office manager

office manager

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Customer-oriented, Organizer, Flexible / Adaptive, Team Player

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