Basic Info

Nahla Saleh

More than 15 years

Cairo, Egypt

Doctorate Degree

Manager

Work Experience

Manager at Banque Du Caire

Experience Details

Manager

Banking, Quality, Project/Program Management

Manager

Creation and maintenance of the organization wide complaint/customer feedback process.
 Complaint Analysis: Analyze trends to identify root causes and recommendations to executive management for remediation
 Management of regular visits to branches to monitor/assess staff performance
 Prepare reports to senior management with weak points and remedial action
 Follow up with branches manager and other departments till the full compliance to the bank’s Policy and procedures
 Performance Analysis: Maintain and disseminate MIS for the purposes of assessing network production/service performance.
 Capacity and Staffing Plan Management: Development and ongoing enhancement of staffing and capacity models and forecasting/planning for Alternative channels and Branch Network Staffing.
 Planning and organizing training courses for network staff.


Company Details

Banque Du Caire

Cairo - Nasr City, Egypt

More than 1000 employees

Banking

Banque Du Caire .com.eg

Sep 2009 to present (7 years 3 months)
Quality officer at NSGB

Experience Details

Quality officer

Customer Service/Support, Quality

Experienced (Non-Manager)

N/A


Company Details

NSGB

Cairo, Egypt

More than 1000 employees

Banking

N/A

Feb 2007 to Aug 2009 (2 years 6 months)
Project manager at MIBank /NSGB

Experience Details

Project manager

Project/Program Management, Banking

Experienced (Non-Manager)

N/A


Company Details

MIBank /NSGB

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 2006 to Feb 2007 (8 months)
Operation Head at Misr International Bank

Experience Details

Operation Head

Banking

Manager

N/A


Company Details

Misr International Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 2004 to Jun 2006 (2 years)
Operation officer at Misr International Bank

Experience Details

Operation officer

Banking

Experienced (Non-Manager)

N/A


Company Details

Misr International Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Oct 1999 to Sep 2004 (4 years 11 months)
Customer service officer at Misr International Bank

Experience Details

Customer service officer

Banking

Entry Level

N/A


Company Details

Misr International Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 1991 to Sep 1999 (8 years 3 months)

Education

Ph.D. in Public management

Education Details

Ph.D.

Public management

Cairo University faculty of Economics And political science, Egypt

Not specified

• Public administration Courses • Decision making in public administration • Multi-national companies • Organizational behavior. International Marketing

N/A

Cairo University faculty of Economics And political science
2002 - 2006
MA in International Business law

Education Details

MA

International Business law

Cairo University & Paris Dauphine University, Egypt

B / Very Good / 75 - 85%

International Investment law

N/A

Cairo University & Paris Dauphine University
1990 - 1992
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Collège de la Mère de Dieu

Egypt

1986

B / Very Good / 75 - 85%

N/A

Collège de la Mère de Dieu
1986

Certifications

Certificate details

Professional Certified trainer

Nov 2015

N/A

N/A

N/A

American University In Cairo

N/A

Training and Courses

Training/Course Details

time management

Apr 2009

Egyptian Banking Institute

N/A

Training/Course Details

Microsoft applications

Jun 1997

Raya Institution

N/A

Training/Course Details

Improving Customers services skills

Mar 1994

Egyptian Banking Institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBusiness-orientedCustomer ServiceCustomer Service OfficerCustomer-orientedDetails-orientedDoing ReasearchesEnglishFrenchHard WorkerImproving Customers Services SkillsInternational Business LawInternetLearn New TopicsLearning New TopicsManagerMicrosoft ApplicationsMicrosoft OfficeMicrosoft PowerPointOperation HeadOperation OfficerProblem SolverProfessional Certified TrainerProgram ManagementProjectProject ManagementProject ManagerPublic ManagementQuality AssuranceQuality ControlQuality OfficerReadingSupportTaking New ChallengesTime ManagementTrainingTravelingVolonteeringWorking In A Nice Friendly Enviroment

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

More than 7 years

Project Management

Project Management

: Advanced

: High

:

5-7 years

Banking

Banking

: Advanced

: Medium

:

More than 7 years

Customer Service

Customer Service

: Advanced

: Medium

:

More than 7 years

Fields of Expertise

Banking

Banking

: Expert

: Medium

:

More than 7 years

customer service

customer service

: Expert

: Medium

:

5-7 years

Quality Control

Quality Control

: Advanced

: High

:

5-7 years

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Project management

Project management

: Intermediate

: High

:

5-7 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Problem Solver, Details-oriented

Online Presence

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