Nafla Kv

Content Writer / Support Desk Specialist

• Job Details:Developing comprehensive and user-friendly documentation to assist customers in understanding and effectively utilizing various applications on onsign.tv. Provided training and orientation for key stakeholders to ensure smooth understanding of platform functionalities and support processes. Trained new joiners on handling support desk operations and guided them on how to use the onsign.tv platform for digital signage management. Conducting content reviews and quality assurance to ensure high standards of accuracy, consistency in tone, and style across all documentation and websites. Creating high-quality, engaging content for the website, including landing pages and product descriptions, to effectively communicate brand messages and value propositions. Handle the online support desk, managing and resolving client tickets efficiently through email, live chat, and ticketing systems (e.g., Zoho, Zendesk). Maintain accurate records of client interactions and track ticket progress to uphold high service standards.

Content Writer

• Job Details:Researched, wrote, and edited engaging content for multiple digital platforms, including websites, blogs, and social media. Produced SEO-friendly content to enhance online visibility and drive organic traffic to the company's website. Collaborated with the marketing team to develop content.