Basic Info

Nadia Abdullah

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English as a Second Language (ESL) Trainer at Information Technology Institute (ITI), 9-Month Professional Diploma

Experience Details

English as a Second Language (ESL) Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Develop and deliver General ESL courses to graduate students, in addition to Business English, TOEFL Exam Preparation and Business writing sessions.
- Plan and adapt appropriate teaching methods, activities, materials and equipment to meet students’ varying needs and interests.
- Instruct through lectures, discussions and demonstrations.
- Use technologies (e.g., computers and audiovisual aids) in the teaching process to supplement presentations.
- Prepare objectives and outlines for courses of study, following curriculum guidelines.
- Establish clear objectives for all lessons and units, and communicate these objectives to students.
- Conduct assessment of student learning styles and use results for instructional activities.
- Develop and implement plans for the curriculum program assigned.
- Follow up on syllabus delivery to ensure the effectiveness of its goals, objectives and aims.
- Prepare required evaluation reports on students overall progress.


Company Details

Information Technology Institute (ITI), 9-Month Professional Diploma

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Information Technology Services

http://www.iti.gov.eg/program/39/postgraduate-training-program-“9-month-professional-diploma”

Nov 2015 to present (2 years)
Data and Soft Skills Trainer at Information Technology Institute (ITI), EDUEgypt Program.

Experience Details

Data and Soft Skills Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

EDUEgypt Data trainer for university students, at ITI (Information Technology Institute), training:
- PC Skills (MS. Word, MS. Excel, MS. PowerPoint, Internet and Browsing).
- Soft Skills (Communication Skills, Presentation Skills, Interviewing Skills, CV Writing, Team Building, Time Management).
- Creativity and Analytical Skills.
- Aptitude and Logical Reasoning.
- BPO (Business Process Outsourcing).
- Customer Service and CCL (Call Center life).


Company Details

Information Technology Institute (ITI), EDUEgypt Program.

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Information Technology Services

http://www.iti.gov.eg/program/38/undergraduate-training-program-“eduegypt”

May 2012 to May 2016 (4 years)
Skype Customer Support Specialist at IBM Global Process Services

Experience Details

Skype Customer Support Specialist

Customer Service/Support, Quality

Entry Level

- Deal directly with customers via emails and live chat support services.
- Respond promptly to customer inquiries and complaints and handle their issues.
- Process orders, refunds, exchanges, forms, applications and requests.
- Manage customers' accounts.
- Follow up on customers' interactions.
- Investigating credit card fraud issues.
- Use telephones to reach out to customers and verify account information.
- Evaluating the performance of the whole Skype English team.

- On December 2011, I got promoted to be a Skype international BSB (Best Skype Brains) team member to be responsible for handling tier 2 and sensitive billing issues.
- On January 2012, I got promoted to be a Skype CSAT and FCR team member to be responsible for coaching and evaluating the performance of the whole Skype English team.


Company Details

IBM Global Process Services (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Computer Networking , Computer Software

http://www.ibm.com/eg-en/

Dec 2010 to May 2012 (1 year 5 months)

Achievements


❄Recertified EDUEgypt BPO Data Trainer (2013) ❄Certified EDUEgypt BPO Data Trainer (2012) ❄Skype Best Performance (March 2012) ❄Skype Best Customer Satisfaction Survey (March 2012) ❄Skype Best Performance (September 2011)

Education

Pre-MA Higher Diploma in English Applied Linguistics

Education Details

Pre-MA Higher Diploma

English Applied Linguistics

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

Syntax Phonology Sociolinguistics Stylistics Research Mythology Database Research Pragmatics Semantics Discourse Analysis Arabic Language

N/A

Faculty of Arts, Ain shams University
2013 - 2014
BA in English Language and Literature

Education Details

BA

English Language and Literature

Faculty of Arts, Ain shams University, Egypt

C / Good / 65 - 75%

History of English Literature American Literature Novel, Drama, and Short Stories Culture and Criticism Phonetics Poetry Linguistics Essay Writing French Language Latin Language Arabic Language

N/A

Faculty of Arts, Ain shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salman Al-Farisi Experimental Languages School

Egypt

2006

Not specified

N/A

Salman Al-Farisi Experimental Languages School
2006

Certifications

TOEFL PBT
May 2015

Certificate details

TOEFL PBT

May 2015

603 out of 644

N/A

N/A

Ain Shams University

N/A

Certificate details

Training of Trainers (TOT) Professional Diploma

Jul 2012

N/A

N/A

N/A

Ministry of Communication and Information Technology, and Information Technology Institute (ITI).

N/A

Training and Courses

Training/Course Details

General Translation Course

Jul 2014

Faculty of Al-Alsun, Ain-Shams University.

Given by Dr. Ikram Grade: Excellent

Training/Course Details

TOT (Training of Trainers) Course

Jul 2012

Ministry of Communication and Information Technology, and Information Technology Institute (ITI).

N/A

Training/Course Details

Worldwide HR Development Program: Improving the Employee Experience.

Jul 2011

IBM Global Process Services

Online course

Training/Course Details

Education Development for Universities in Egypt (EDUEgypt) course, Phase III.

Aug 2010

Ministry of Communication and Information Technology, and Information Technology Institute (ITI).

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicButterfliesCommunicatorComputer NetworkingComputer SoftwareCustomer ServiceData And Soft Skills TrainerDogsDrawingEducation Development For Universities In Egypt (EDUEgypt) Course, Phase III.EnglishEnglish Applied LinguisticsEnglish As A Second Language (ESL) TrainerEnglish Language And LiteratureFast FoodFlexibleFrenchGeneral Translation CourseHand CraftsIBM Global Process ServicesInformation Technology ServicesInnovativeInternet SearchMarimbaMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicPianoQuality AssuranceQuality ControlSkype Customer Support SpecialistSocialSquashSupportSupportiveSwimmingTOEFL PBTTOT (Training Of Trainers) CourseTeachingTelecommunicationsTennisTrainingTraining Of Trainers (TOT) Professional DiplomaWorldwide HR Development Program: Improving The Employee Experience.Xylophone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Flexible / Adaptive, Innovative, Social, Supportive

Online Presence

https://www.linkedin.com/in/nadia-aminali/https://www.facebook.com/Nanaaminhttps://www.facebook.com/groups/Lets.Master.English/

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