Basic Info

Nadia Abdullah

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Language Trainer at Information Technology Institute, 9-Month Professional Diploma.

Experience Details

English Language Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Information Technology Institute, 9-Month Professional Diploma.

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Information Technology Services

http://www.iti.gov.eg/program/39/postgraduate-training-program-“9-month-professional-diploma”

Nov 2015 to present (1 year 1 month)
Data Trainer at Information Technology Institute, EDUEgypt program.

Experience Details

Data Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

EDUEgypt Data trainer for university students, at ITI (Information Technology Institute), training:
- PC Skills (MS. Word, MS. Excel, MS. PowerPoint, Internet and Browsing).
- Soft Skills (Communication Skills, Presentation Skills, Interviewing Skills, CV Writing, Team Building, Time Management).
- Creativity and Analytical Skills.
- Aptitude and Logical Reasoning.
- BPO (Business Process Outsourcing).
- Customer Service and CCL (Call Center life).


Company Details

Information Technology Institute, EDUEgypt program.

Cairo - Alexandria, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Information Technology Services

http://www.iti.gov.eg/program/38/undergraduate-training-program-“eduegypt”

May 2012 to May 2016 (4 years)
Customer Service Representative at IBM, Skype account.

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Deal directly with customers via emails and chats.
- Respond promptly to customer inquiries and handle their issues.
- Process orders, forms, applications and requests.
- Manage customers' accounts.
- Follow up on customers' interactions.
- Investigating fraud issues.
- Evaluating the performance of the whole Skype English team.


Company Details

IBM, Skype account. (multinational)

Cairo - Alexandria, Egypt

More than 1000 employees

Information Technology Services, Computer Networking , Computer Software

http://www.ibm.com/eg-en/

Dec 2010 to May 2012 (1 year 5 months)

Achievements


❄Recertified EDUEgypt BPO Data Trainer (2013) ❄Certified EDUEgypt BPO Data Trainer (2012) ❄Skype Best Performance (March 2012) ❄Skype Best Customer Satisfaction Survey (March 2012) ❄Skype Best Performance (September 2011)

Education

Pre-MA in English Applied Linguistics

Education Details

Pre-MA

English Applied Linguistics

Faculty of Arts, Ain shams University, Egypt

B / Very Good / 75 - 85%

Syntax Phonology Sociolinguistics Stylistics Research Mythology Database Research Pragmatics Semantics Discourse Analysis Arabic Language

N/A

Faculty of Arts, Ain shams University
2013 - 2014
BA in English Language and Literature

Education Details

BA

English Language and Literature

Faculty of Arts, Ain shams University, Egypt

C / Good / 65 - 75%

History of English Literature American Literature Novel, Drama, and Short Stories Culture and Criticism Phonetics Poetry Linguistics Essay Writing French Language Latin Language Arabic Language

N/A

Faculty of Arts, Ain shams University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salman Al-Farisi Experimental Languages School

Egypt

2006

Not specified

N/A

Salman Al-Farisi Experimental Languages School
2006

Certifications

TOEFL
May 2015

Certificate details

TOEFL

May 2015

603 out of 644

N/A

N/A

Ain Shams University

N/A

Training and Courses

Training/Course Details

General Translation Course

Jul 2014

Faculty of Al-Alsun, Ain-Shams University.

Given by Dr. Ikram Grade: Excellent

Training/Course Details

TOT (Training of Trainers) Course

Jul 2012

Ministry of Communication and Information Technology, and Information Technology Institute (ITI).

N/A

Training/Course Details

Worldwide HR Development Program: Improving the Employee Experience.

Jul 2011

IBM Egypt

Online course

Training/Course Details

Education Development for Universities in Egypt (EDUEgypt) course, Phase III.

Aug 2010

Ministry of Communication and Information Technology, and Information Technology Institute (ITI).

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCommunicatorComputer NetworkingComputer SoftwareCustomer ServiceCustomer Service RepresentativeData TrainerEducation Development For Universities In Egypt (EDUEgypt) Course, Phase III.EnglishEnglish Applied LinguisticsEnglish Language And LiteratureEnglish Language TrainerFlexibleFrenchGeneral Translation CourseIBM, Skype Account.Information Technology ServicesInnovativeInternet SearchMicrosoft ExcelMicrosoft PowerPointMicrosoft WordSocialSupportSupportiveTOEFLTOT (Training Of Trainers) CourseTelecommunicationsTrainingWorldwide HR Development Program: Improving The Employee Experience.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Flexible / Adaptive, Innovative, Social, Supportive

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