Basic Info

Nader Nabil

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Travel Consultant at CTT Egypt

Experience Details

Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

Handling ticketing process using computers and customized application
 Answer questions about airline schedules, fares, and hotels resulting developed
 Communicated with customers and Ticket Agents to advise of changes with travel conveyance
and to confirm reservation
 Adeptly dealt with different airline/airfare contracts and pricing structures
 followed all internal control procedures for cash handling and credit purchases, and ensured
integrity of ticket distribution and accountability
 Handled all special need check-ins: children traveling alone, passengers with physical
disabilities, etc.
 Arranged for hotels, meals and ground transportation
 Responsible for ticket reservations, cancellations, alterations
 Contacting customers to inform them of flight cancellations and delays.
Outgoing tour operator
Confer with clients to determine destination, mode of transportation, appropriate travel dates,
financial considerations, and accommodations required for domestic and international travel.
 Contact potential clients from leads that have been provided.
 Provide client with area-specific travel information such as geographic features, local
customs, restaurants, special events, and points of interest.
 Impart domestic and international travel information to client, such as passport, visa, and inoculation
requirements, customs regulations, and currency exchange rates.
 Advise on weather conditions and necessary wardrobe.
 Consult published and online sources to analyze and evaluate times, routings, fares, car rentals,
accommodation ratings, and discount programs.
 Prepare tentative plans and suitable alternatives, answer client objections, and close sale by
obtaining client approval.
 Compute costs of travel, accommodations, requested travel insurance coverage, and package tours.
 Use computerized reservation and ticketing systems to book transportation and hotel reservations,
and issue itineraries.
 Print or request transportation carrier tickets or ticketless itineraries with computer system or
system link to travel carrier.
 Collect deposits and payment for transportation and accommodations from clients.
 Confirm all reservations prior to travel.
 Customize individual travel packages to accommodate special needs.
 Design, arrange, and sell tours and group packages..
 Planned tours and builds up itineraries due to request (Duration and destination) day by day.
 Closed file accounts and evaluated the services offered.


Company Details

CTT Egypt

Egypt

11-50 employees

Travel and Tourism

N/A

Sep 2016 to present (10 months)
Ticketing Agent at Lamar Tours

Experience Details

Ticketing Agent

Tourism/Travel

Experienced (Non-Manager)

Handling ticketing process using computers and customized application
 Answer questions about airline schedules, fares, and hotels resulting developed
 Communicated with customers and Ticket Agents to advise of changes with travel conveyance
and to confirm reservation
 Adeptly dealt with different airline/airfare contracts and pricing structures
 followed all internal control procedures for cash handling and credit purchases, and ensured
integrity of ticket distribution and accountability
 Handled all special need check-ins: children traveling alone, passengers with physical
disabilities, etc.
 Arranged for hotels, meals and ground transportation
 Responsible for ticket reservations, cancellations, alterations
 Contacting customers to inform them of flight cancellations and delays.


Company Details

Lamar Tours

Egypt

11-50 employees

Travel and Tourism

N/A

May 2015 to Aug 2016 (1 year 3 months)
Outgoing tour operator at Lamar Tours Egypt

Experience Details

Outgoing tour operator

Tourism/Travel

Experienced (Non-Manager)

Confer with clients to determine destination, mode of transportation, appropriate travel dates,
financial considerations, and accommodations required for domestic and international travel.
 Contact potential clients from leads that have been provided.
 Provide client with area-specific travel information such as geographic features, local
customs, restaurants, special events, and points of interest.
 Impart domestic and international travel information to client, such as passport, visa, and inoculation
requirements, customs regulations, and currency exchange rates.
 Advise on weather conditions and necessary wardrobe.
 Consult published and online sources to analyze and evaluate times, routings, fares, car rentals,
accommodation ratings, and discount programs.
 Prepare tentative plans and suitable alternatives, answer client objections, and close sale by
obtaining client approval.
 Compute costs of travel, accommodations, requested travel insurance coverage, and package tours.
 Use computerized reservation and ticketing systems to book transportation and hotel reservations,
and issue itineraries.
 Print or request transportation carrier tickets or ticketless itineraries with computer system or
system link to travel carrier.
 Collect deposits and payment for transportation and accommodations from clients.
 Confirm all reservations prior to travel.
 Customize individual travel packages to accommodate special needs.
 Design, arrange, and sell tours and group packages..
 Planned tours and builds up itineraries due to request (Duration and destination) day by day.
 Closed file accounts and evaluated the services offered.


Company Details

Lamar Tours Egypt

Egypt

11-50 employees

Travel and Tourism

N/A

Aug 2015 to Aug 2016 (1 year)
Team specialist in SMC at Vodafone Eg

Experience Details

Team specialist in SMC

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Eg (multinational)

Egypt

N/A

Consumer Services

N/A

Apr 2013 to May 2013 (1 month)
Agent in SMC team at Vodafone Eg

Experience Details

Agent in SMC team

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Eg (multinational)

Egypt

More then 1000 employees

Consumer Services

N/A

May 2012 to Mar 2013 (10 months)
Technical support at Vodafone Eg

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Eg (multinational)

Egypt

More then 1000 employees

Consumer Services

N/A

Jan 2012 to Apr 2012 (3 months)
Team specialist at Vodafone Eg

Experience Details

Team specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Eg

Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2011 to Dec 2011 (5 months)
Agent of Customer Service at Vodafone Eg

Experience Details

Agent of Customer Service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Eg (multinational)

Egypt

N/A

Consumer Services

N/A

Dec 2009 to May 2011 (1 year 5 months)
Salesmen at Rizzakallh Company

Experience Details

Salesmen

Sales/Retail

Entry Level

N/A


Company Details

Rizzakallh Company

Cairo, Egypt

501-1000 employees

Retail

N/A

Aug 2009 to Dec 2009 (4 months)
Barman at Happy life valliage (student activity)

Experience Details

Barman

Hospitality/Hotels/Food Services

Student

N/A


Company Details

Happy life valliage (student activity)

Dahb, Egypt

N/A

Aug 2006 to Aug 2008 (2 years)

Achievements

See Achievements

Customer Assistance  Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service  Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Database Maintenance.  Assisted in the managing of the company database and verified, edited and modified members’ information.

Education

Bachelor's Degree in tourist studies

Education Details

Bachelor's Degree

tourist studies

Faculty of tourism and hotels, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of tourism and hotels
2005 - 2009

Certifications

ICDL
Jun 2008

Certificate details

ICDL

Jun 2008

N/A

N/A

N/A

N/A

IATA UFTAA FOUNDATION DIPLOMA
Mar 2015

Certificate details

IATA UFTAA FOUNDATION DIPLOMA

Mar 2015

N/A

N/A

N/A

The International Air Transport Association (IATA)

N/A

Training and Courses

English language at Reach-out Center
Apr 2013

Training/Course Details

English language

Apr 2013

Reach-out Center

N/A

Russian Language at Russian Center for science and cultural
Aug 2015

Training/Course Details

Russian Language

Aug 2015

Russian Center for science and cultural

N/A

English language at Berlitz Language Center
Jan 2015

Training/Course Details

English language

Jan 2015

Berlitz Language Center

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

Active Listening SkillsAgent In SMC TeamAgent Of Customer ServiceAmadeusArabicBarmanBusiness DevelopmentConsumer ServicesCustomer ServiceEnglishEnglish LanguageExtensive Knowledge On GeographyFood ServicesFundamentals In Air Fares And TicketingGDS Amadeus SYSHandles StressHard WorkerHospitalityIATA UFTAA FOUNDATION DIPLOMAICDLMicrosoft WordMusicOutgoing Tour OperatorProblem SolverProfound Knowledge Of IATA RegulationsReadingRetailRussianRussian LanguageSalesSalesmenSpoetsSupportSupportiveTeam PlayerTeam SpecialistTeam Specialist In SMCTechnical SupportTicketing AgentTour PackageTourismTourist StudiesTravelTravel And TourismTravel ConsultantVodafone Eg

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Russian

Russian

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Amadeus

Amadeus

: Advanced

: Extreme - I love it!

:

1-3 years

GDS Amadeus SYS

GDS Amadeus SYS

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer Service

customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Outgoing Tour Operator

Outgoing Tour Operator

: Advanced

: Extreme - I love it!

:

1-3 years

Travel consultant

Travel consultant

: Advanced

: Extreme - I love it!

:

1-3 years

Profound knowledge of IATA regulations

Profound knowledge of IATA regulations

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fundamentals in Air fares and Ticketing

Fundamentals in Air fares and Ticketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Tour Package

Tour Package

: Advanced

: Extreme - I love it!

:

Less than 1 year

Extensive knowledge on geography

Extensive knowledge on geography

: Advanced

: Extreme - I love it!

:

1-3 years

Active listening skills

Active listening skills

: Advanced

: Extreme - I love it!

:

3-5 years

sales

sales

: Intermediate

: Medium

:

1-3 years

Tourism

Tourism

: Intermediate

: High

:

3-5 years

Ticketing Agent

Ticketing Agent

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Problem Solver, Handles Stress, Team Player, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=345494918&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/profile.php?id=100008526069731

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