Nader Abdalla Refat

IT ManagerFull Time

• Job Details:Head of IT Operations, main task is to keep the contractual SLA between my employer (ISFP Egypt) and Damietta Port Authority without any breaches to avoid penalties and to keep the ongoing great reputation of my company in the maritime field.  Introduce Annual IT Operation Plans to ISFP CEO& Port authority with assigned resources to meet SLA.  Responsible for following and assuring the execution of contract items.  Manage the following teams to keep Damietta port Infrastructure up/running 24/7. o Network Team (Responsible for keeping DPA network up/running and secured 24/7, control Outage time to not exceed SLA limitations). Curriculum vitae Nader Abdulla Refat Mobile: +201004062218 o Systems &VMware team (Responsible for keeping DPA VMware & Microsoft data center up/running 24/7). o Helpdesk, call center teams (Responsible for receiving support calls from users, customers and Damietta port internal community- corporations…etc.) o Data Base team (responsible for keeping Damietta port Oracle12c database up/running 24/7) and synchronize data transfer to Data base DR. o Auditors team (Responsible for periodic information system internal auditing, with auditing reporting). o Technicians team (responsible for all technical operations like data center preventive maintenance, Fiber optics yielding, fiber optics testing, Copper UTP testing …. etc.)  Manage periodic meetings.  Follow-up teams RACI Matrix.  Organize monthly facilitated workshops for both members and stakeholders.  Organize planned downtimes  Managing teams during problems to minimize outage time as low as possible without exceeding SLA limitations.  Managing Damietta port Disaster Recovery Site daily operations& backups.  Monitor service delivery process to ensure services introduced by Call center & helpdesk in a right manner according to ITIL standard.  Managing Reporting team to introduce daily, weekly and monthly reports to CEO, Auditors and customer.  Periodic update for Damietta port infrastructure documentation which introduced to Damietta port Authority.  Perform Risk Analysis, Risk controls.  Managing teams in Preventive maintenance plans to minimize outage possibilities.  Organize on call shifts for engineers.  Keeps up to date on technologies pertaining to current systems and Reviews progress reports for work performed.  Other miscellaneous duties and projects as assigned and all other tasks assigned by direct manager or any member of the upper management Success Stories  Implementing Cybersecurity Controls 2019-2021 for the port by coaching the team for the following tasks  Implementing Organizational Cybersecurity written Policy comply with ISO 27001 Regulatory.  Identify Policy & Procedure activities comply with the written Policies  Perform a periodic vulnerability Assessment and scanning Techniques in order to identify Risks  Perform black boxing penetration testing to identify threats, introduce necessary countermeasures.  Maintain risk management controls to be discussed with management board.  Head of replacement Project (2020 replacement project), at which all Damietta port infrastructure has been replaced by new devices, new technologies, new resources.  Head of Disaster Recovery Project (2021 DR Project), at which a new DR Building for Damietta port infrastructure has been established.

Network & Security Team LeaderFull Time

• Job Details:Team leader for a team of senior network engineers, their main task is to administrate Data Bank Project including Administrate all network devices located at site (Switches, Routers, security devices, Firewalls, IPS, VPN concentrators, IP voice system, Internet connections, WAN connections& leased lines, DMZ, Wireless network devices, Mobile Hand Held terminals, network cabling and accessories) according to a service level agreement (SLA).  Deploying and maintaining security infrastructure  Implementing security, such as firewalls, data protection controls.  Conducting vulnerability tests and identifying and addressing any weaknesses  Monitoring information systems and responding to any cyber-security incidents  Automating security controls, data and processes  Developing policy around third-party risk with vendors and suppliers  Identifying and managing data privacy risks and compliance requirements  Maintaining up-to-date knowledge on cyber-security technologies and standards  Possibly perform security awareness sessions for employees to understand and follow security measures  Discuss and approve the plan from CEO  Discuss and track the project plan with my team.  Responsible for follow-up and assuring the contract items (NETWORK ITEMS).  Manage network planned downtimes and coaching the team.  Managed Infrastructure Assets & Projects  Juniper data center Firewalls  Fortigate Internet facing Firewalls  HP core & Distribution Switches  AVAYA VOIP systems deployment Project  Honeywell THOR VM3 Vehicle mount computers deployment.  Honeywell CT50, CT60  SOTI MDM Managing and monitoring Mobile terminals  APN closed VPN Microwave Circuits Administration  Integration Project network design for Egyptian GTG (Government to Government) network.  Smart Port migration Project for maritime Sector.  Smart Surveillance and tracking system deployment

Senior Network & Security AdministratorFull Time

• Job Details:Switching: (Network consists of about 134 edge, 12 distributors and core switch):- • Configure and maintain cisco core switch. • Configure and maintain "Layer2&3" switches. Routing: • Configuring and maintain Cisco Routers. Network security: • Cisco PIX Firewall. • Cisco Intrusion Detection System (IDS). • Symantec firewall. IP Telephony: • Configuring and maintain 3Com NBX and Phones. Network Monitoring & Management: • HpOpenView (Network Node Manager) (NNM). Curriculum vitae Nader Abdulla Refat Mobile: +201004062218 • Get reports every hour related to network status. • 3Com Network Directory (3ND). • Cisco Works. Penetration testing • Perform monthly penetration and vulnerability assessment testing.