Nader Mostafa Rabie

Customer Success LeadFull Time

• Job Details:- Own and manage post-sales relationships for a portfolio of B2B clients, ensuring their success and long-term satisfaction with Roboost’s solutions. - Own the end-to-end client journey, including onboarding, by directly introducing new clients to the platform, guiding them through initial setup, and ensuring a smooth handover into active account management. - Act as the main point of contact for clients, building trust and acting as their advocate internally to ensure needs are met. - Conduct weekly meetings with clients to review account performance, align on goals, and implement tailored success strategies. - Monitor and analyze key account metrics such as order volume, delivery rates, cancellations, and performance trends. - Create structured performance reports and tier-based tracking sheets to proactively identify risks and opportunities for growth. - Collaborate cross-functionally with operations, support, and product teams to resolve client pain points quickly and efficiently. - Identify upselling and cross-selling opportunities based on client needs, usage patterns, and success milestones. - Work in a fast-paced, startup environment focused on scalability, growth, and operational excellence. - Foster long-term partnerships by consistently delivering value and ensuring clients achieve their desired outcomes with Roboost.

Courier Operation Team LeadFull Time

• Job Details:- Promoted to oversee five key teams: LiveOps Egypt, LiveOps KSA (remote), Back Office, Document Validation, and the newly established Compensation Validation team. - Ensured all teams consistently met KPIs and performance targets, driving operational excellence across regions. - Successfully initiated and implemented the Compensation Validation team, resulting in substantial cost savings and improved financial oversight. - Spearheaded strategies to enhance team performance, streamline processes, and maintain high levels of efficiency across all operations. - Focused on creating a positive and dynamic work environment, ensuring team members were motivated and engaged while consistently delivering top results. - Monitored real-time operations in multiple regions, ensuring seamless coordination and delivery for all couriers. - Reported on key operational metrics and performance outcomes, providing valuable insights for strategic decision-making at the regional level.

Live opereationFull Time

• Job Details:● Interact with couriers in answering questions, and resolving issues. ● Daily live Tracking of orders to maintain sufficient service to the clients. ● Monitor, anticipate and manage the live operation to ensure a great user experience ● Identify ways to solve customers problem and improve customer experiences ● Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.