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Nader George Helmy

Nokia Software Competence Center Leader

Rehab City, Cairo, Egypt

Work Experience

Nokia

  • Nokia Software Competence Center LeaderFull Time

    Apr 2017 - Jul 2019 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:- Leading DCC (Domain Competence Center) Legacy Competence center global activities. (IeCCF, FlexiCMD, PCS5000, ICC and NGIN) - Line manager of all headcount and subcontractors working for legacy products. - Guided and lead the transfer of ICC activities and resources to GCC team. - Guided and lead the transfer of NGIN activities and resources to Aricent in Australia. - Guided and lead the transfer of IeCCF professional services to Nokia 3rd party subcontractor. - Contributed with the team in achieving and delivering the following projects: - IeCCF upgrade in USCC – USA - IeCCF upgrade and virtualization in AT&T – Mexico - IeCCF upgrade in SFR – France - PCS5000 CR miscellaneous deliveries in Avantel – Colombia - PCS5000 CR miscellaneous deliveries in Starhub – Singapore - PCS 5000 support in Ooredoo - Qatar - FlexiCMD CR deliveries in Nuevatel – Bolivia and Claro – Colombia - Market Relay for MEA region: playing the coordination role between NSW central team and MEA Market services team. - Reporting to NSW Monetization worldwide Leader.

  • Middle East, Turkey and Africa Payment and NGIN front office managerFull Time

    Dec 2014 - Mar 2017 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:- Leading all FO deployment P&C projects within META. - SPOC of all escalations coming from META region. - Line manager of payment and charging FO experts in META. - Reporting to EMEA Payment and charging leader. - Working with EMEA competence center leaders and central office on forecasting new business opportunities within the region. - Assessing, managing and optimizing the workforce plan and projects' workload.

  • Project ManagerFull Time

    Alcatel-Lucent Ghana

    Mar 2011 - Jul 2011 -4 months

    Ghana , Accra

    • Job Details:- LPM of MNP (mobile number portability) and SDM upgrade project within VF Ghana. - Delivering MNP project phase 1 and SDM upgrade on schedule. - Planning, coordinating & reporting all on site activities and assigning appropriate resources to each task and activity. - Interfacing VF Ghana in all technical and non technical aspects. - Organizing and assisting periodic progress meetings with the customer for MNP and SDM upgrade project. - Reporting planning, on site progress, flags, and milestones achievements to top ALU management. - Leading and technically assisting on site team during cutover nights, handling first line of escalations from VF Ghana.

  • Managed services Roaming ManagerFull Time

    Alcatel-Lucent Qatar

    Aug 2010 - Oct 2010 -2 months

    Qatar , Doha

    • Job Details:- Planning, coordinating & reporting all roaming activities to VF-Qatar. - Leading and managing Roaming Team in ALU Qatar. - Following and coordinating all IREG (IR21,IR24,IR32,IR35) and TAP validation processes between the roaming team and other roaming partners. - Scheduling tests dates and roaming live launch dates with all stakeholders. - Assisting ALU top management during roaming process quality meetings with VF. - Technically assisting the roaming team to unblock pending issues encountered during IREG and TAP validation phases

  • Middle East, Turkey and Africa Core and Application Service Delivery and Resource ManagerFull Time

    Alcatel-Lucent Egypt

    Jan 2009 - Nov 2014 -5 yrs, 10 months

    Egypt

    • Job Details:- In charge of “Core and Applications services delivery” for the different projects and accounts within META cluster like: • Vodafone: Egypt, Qatar, Greece, Ghana, Botswana, Congo • Orange: Botswana, Madagascar, Uganda, Ivory Coast • Etisalat: Egypt, UAE • MobiNil(Egypt),TE(Egypt), SOMTEL (Somaliland), Al Madar (Libya), Newroz (Iraq), Surfline (Ghana), GDS (Lebanon), Togocell (Togo), Café Mobile (Ivory Coast) • Globacom: Nigeria & Benin. - In charge of resources dimensioning based on projects needs within META. - Assisting and helping “Bid and Proposal” and tendering teams during offers preparation and submission. - Collaborating with ALU central office during the yearly activities’ forecast exercises. - Biweekly synchronization meetings with ASG MAS leader to follow up the progress of Surepay activities in Greece, Ghana, Qatar and Ghana - Following project delivery and activity execution. - Preparing and assisting in the workload forecast exercises done for EMEA region. - Participating in yearly “Regional Competence Center” meetings (Italy 2014).

    • Education

    • MBA in Business Administration

      Paris Dauphine / Panthéon Sorbonne

      Jan 2012 - Jan 2013 - 1 Year

    • BSc in Telecommunications

      Ain Shams University (ASU)

      Jan 1998 - Jan 2003 - 5 yr

    • High School - Thanaweya Amma

      CSF (Jesuites)

      Jan 1998 

    Skills

    • NSS
    • Team Leadership
    • Team management
    • Risk Management
    • Core Network
    • Presentation skills
    • Reporting
    • Forecasting
    • Workforce Management
    • Adobe Photoshop
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    Languages

    • French

      Fluent

    • English

      Fluent

    • Arabic

      Fluent

    • Italian

      Beginner

    Training & Certifications

    • PMP

      PMI·2009
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