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Nader Farouk Zedan

Sap Basis Consultant

Kuwait City, Kuwait

Work Experience

  • Sap Basis ConsultantInternship

    Phoenix consultant

    Oct 2023 - Apr 2024 -6 months

    Egypt

    • Job Details:• Perform Role Creation, Modification and full troubleshooting support for the users’ authorization failures in all SAP applications and resolving the Security issues and support in integration testing of Roles/Profiles. • Look into and troubleshoot SAP Basis related issues. • Managing user accounts and authorizations in SAP systems. • managing the backup and the recovery process for SAP systems • Implementing security policies, monitoring system access. • Document SAP processes, procedures, and plans; including changes, upgrades, and new services. • Perform SAP Database Administration – Space management, database reorganizations, administer DB performance, design and implement backup and restore strategy. • Perform OSS / SAP Service Marketplace: Searching notes & creating OSS messages for the respective queries to improve the Performance and software download.
  • Administrative AssistantFull Time

    El Farouky

    Jan 2023 - Sep 2023 -8 months

    Egypt , Cairo

    • Job Details:Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Preparing meeting and training rooms. Answering phones in a professional manner, and routing calls as necessary. Coordinating office activities and operations to secure efficiency and compliance to company policies. Keep stock of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Daily record keeping with electronic and hard copy filling of documents. Supervising on behalf of senior management the office and admin work. Reporting to senior management and performing secretarial and administrative duties.Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Preparing meeting and training rooms. Answering phones in a professional manner, and routing calls as necessary. Coordinating office activities and operations to secure efficiency and compliance to company policies. Keep stock of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Daily record keeping with electronic and hard copy filling of documents. Supervising on behalf of senior management the office and admin work. Reporting to senior management and performing secretarial and administrative duties.
  • Xceed

    • Senior Customer Service RepresentativeFull Time

      Jan 2021 - Dec 2022 -1 yr, 11 months

      Egypt , Cairo

      • Job Details:• Serve as the primary point of contact for assigned and customers, providing prompt and professional resolution to customer inquiries. • Cover mainly 100% from the detractor calls at the team level in addition to the random calls in the normal calls. • Doing many tasks such as quality task and coaching. • Handle customer complaints in a tactful and efficient manner, escalating issues as necessary. • Maintain up to date knowledge of company products, service and policies. • Process customer orders accurately and in a timely fashion. • Provide feedback to management on areas of improvement for customer service. • Assist with training new customer service representative. • Develop and maintain positive relationships with customers. • Proactively seek out ways to improve the customer experience. • Monitor customer satisfaction levels and take action to improve as needed. • Analyze customer date to identify trends and make recommendations. • Stay up to date on industry changes and news.• Serve as the primary point of contact for assigned and customers, providing prompt and professional resolution to customer inquiries. • Cover mainly 100% from the detractor calls at the team level in addition to the random calls in the normal calls. • Doing many tasks such as quality task and coaching. • Handle customer complaints in a tactful and efficient manner, escalating issues as necessary. • Maintain up to date knowledge of company products, service and policies. • Process customer orders accurately and in a timely fashion. • Provide feedback to management on areas of improvement for customer service. • Assist with training new customer service representative. • Develop and maintain positive relationships with customers. • Proactively seek out ways to improve the customer experience. • Monitor customer satisfaction levels and take action to improve as needed. • Analyze customer date to identify trends and make recommendations. • Stay up to date on industry changes and news.
    • Customer ServiceRepresentativeFull Time

      Mar 2020 - Dec 2020 -9 months

      Egypt , Cairo

      • Job Details:Handle all incoming/outgoing calls of the call center. Handle and solve all inquiries, requests and complaints Communicate with other departments all relevant customer inquiries if applicable. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Meet personal/team targets.

    Education

    • Bachelor's Degree in Archeology

      South Valley University (SVU)

      Jan 2019 

    Skills

    • Customer Service
    • Microsoft Outlook
    • Email tech
    • Communication
    • Customer Support
    • Customer Relations
    • Customer Satisfaction
    • Customer Service Management
    • Windows 10
    • Customer Care
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    Languages

    • Arabic

      Fluent
    • English

      Intermediate
    • German

      Beginner
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