Nader Galal ElGarhy

Project manager at Basic Electronics Co. Ltd.

Riyadh, Saudi Arabia

Basic Electronics Co. Ltd.

Mar 2014 - Present -11 yrs, 4 months

Future Systems Co

Aug 2010 - Apr 2012 -1 yr, 8 months

Saudi Arabia , Riyadh

Job Details:Work Field : IDAS,ICT Projects 1- AlKhafji Boys Technical College (TVTC): About 1200 Network Points. 2- AlQuaiaia Girls Technical College (TVTC): About 900 Network Points. 3- AlAiys Boys Technical College (TVTC): About 200 Network Points. 4- Yanbu Boys Technical College (TVTC): About 1200 Network Points. 5- Tabouk Girls Technical College (TVTC): About 900 Network Points. 6- AlKharj Boys Technical College (TVTC): About 250 Network Points. 7- AlBaha TVTC Board: About 140 Network Points. 8- Gizan Technical College (TVTC) About 890 Network Points.

Manaret AlFarouk Islamic Language schools

Nov 2008 - May 2010 -1 yr, 6 months

Egypt , Cairo

Job Details:• Research and identify solutions to software and hardware issues. • Diagnose and troubleshoot technical issues, including account setup and network configuration. • Ask employees targeted questions to quickly understand the root of the problem. • Track computer system issues through to resolution, within agreed time limits. • Talk employees through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. • Provide prompt and accurate feedback to Employees. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with employees to ensure their IT systems are fully functional after troubleshooting. • Prepare accurate and timely reports.

Compuman computer services Co

Aug 2007 - Jun 2008 -10 months

Egypt , Giza

Job Details:• Research and identify solutions to software and hardware issues. • Diagnose and troubleshoot technical issues, including account setup and network configuration. • Ask customers targeted questions to quickly understand the root of the problem. • Track computer system issues through to resolution, within agreed time limits. • Talk Customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. • Provide prompt and accurate feedback to Employees. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with customers to ensure their IT systems are fully functional after troubleshooting. • Prepare accurate and timely reports.

Bachelor's Degree in Computer science
Alsun higher institute for computer science
Jan 2003